Shaping Perceptions

Orignally posted – Sep 28, 2012 Every small business – including your self-service laundry – reflects the personal ethics, values and specific work habits of its owner. Your “business aura” is an exact mirror image of you, the owner. And the people...

Create Something!

Originally posted – Jul 09, 2013 Think left and think right, And think low and think high, Oh, the thinks you can think up, If only you try.” – Dr. Seuss   Creativity has got to be the coolest of all the mental skills. After all, it’s...

Habit Forming

Originally posted – Jun 05, 2013 The absolute best time to improve yourself – and your habits – is the present. Why wait? Here’s a sobering thought: at this very moment, you’re the youngest you’ll ever be and the oldest you’ve ever been....

Mind Your Business

Originally posted – Sep 09, 2014 The late Hall of Fame baseball manager George “Sparky” Anderson was a down-home, good-hearted, likable and highly intelligent guy. And, during his years managing the Cincinnati Reds and Detroit Tigers, he also was a...

Philosophers in the Gift Shop

Originally posted – Feb 13, 2012 Every Sunday, I work as a volunteer in the emergency department of a major hospital in the Detroit area. This particular hospital happens to have an extraordinary gift shop. One of the best features of this shop is its amazing...

The Perfect Blend

Originally posted – Jul 16, 2014 I have often thought that, to gain market share, effective advertising is the name but cleverly pairing features and benefits is the game. Not only is this true, but I guess it’s poetic justice as well. There’s old...

Spin Some New Webs

Originally posted – May 12, 2014 Isn’t the internet amazing? Just think about it – from your computer or mobile device, you have the ability to explore the world and, along with it, a world of knowledge. It’s virtually limitless in terms of the...

Grease is the Word

Originally posted – Mar 07, 2014 During a recent webinar I conducted for the Coin Laundry Association, one of the questions that came up from several of the attendees was how to handle tough kitchen grease stains – either in a residential wash-dry-fold load or a...

For Rent…

Originally posted – July issue/2012 An Interview with National Apartment Association CEO Douglas Culkin As a self-service laundry owner, your stiffest competition is likely coming from that nearby multi-unit apartment building, which instead should be supplying...
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