Feeling Emotional (Part 2)

Feeling Emotional (Part 2)

How to Use Emotional Intelligence to Better Manage Yourself and Your Laundry Business [This is the second of a two-part column. Part One can be read here.] While emotional skills may come more naturally to some due to their background and upbringing, there are ways...
Signs, Signs… Everywhere a Sign

Signs, Signs… Everywhere a Sign

How to Make Signage an Essential Ingredient of Your Laundromat’s Marketing Strategy Have you ever thought about how many signs you see in a given day? Likely, it numbers in the hundreds if you consider the signage on the internet, on buildings, on billboards, and in...
‘Making a Bouquet’

‘Making a Bouquet’

Promoting Your Laundromat in Today’s Culturally and Generationally Diverse Marketplace During the last 20 years, the changes that have occurred – from both technological and cultural/social standpoints – have been profound. And these changes have had a major impact on...
Build a Site That Sells

Build a Site That Sells

The Keys to Designing an Emotionally Powerful – And, Ultimately, Successful – Website for Your Laundromat Many laundromat owners love to advertise. And several of these operators use their websites for that intended purpose. However, in my estimation, most of these...
The Psychology of Loyalty

The Psychology of Loyalty

How to Develop an Impactful Customer Loyalty Program for Your Laundry Business Consumer loyalty is mighty fickle these days. In fact, it’s been estimated that 77 percent of current brands could simply disappear and no one would really care. This likely applies to...

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