At Your Service

Originally posted – Aug issue/2012 An Interview with Business Author and Customer Service Expert Robert Spector Robert Spector has been involved in customer service since the age of 13, when he first went to work in his parents’ butcher shop in the...

Cash is King

An Interview with Texas Laundry Owner Bruce Walker Bruce Walker and his wife, Julie, have been in the self-service laundry business since 2002. They own Wash It Kwik, a 3,000-square-foot card-operated store with 82 washers and dryers in Denton, Texas. How did you get...

Lionel Bogut

An Exclusive Chat with the Long-Time Laundry Industry Veteran With more than 50 years in the industry, Lionel Bogut’s list of industry credentials is an impressive one, and his experience has run the gamut from multi-store ownership to owning his own commercial...

A Laundry Life

  An Interview with “Wash with Wally” Columnist Wally Makowsky   To say that Wally Makowsky is a successful laundry supplier to the Chicago area market would be accurate – but it would be missing the point. Of course, Makowsky is also the author...