by Brian Wallace | Jan 27, 2016 | Viewpoint
“The customer is always right.” – Marshall Field When I cite the quote above about the customer always being right, you might be quick to caution “you haven’t been to my laundromat!”Well, I see this well-worn adage as aspirational,...
by Brian Wallace | Jul 28, 2015 | Viewpoint
“Is this heaven?” “It’s Iowa.” “Iowa? Could have sworn it was heaven…” – “Field of Dreams” (1989) While the specters of baseball players past may have confused Iowa for heaven in the movie, you wouldn’t blame...
by Brian Wallace | Jan 30, 2015 | Viewpoint
“Demography is destiny.” – William H. Frey, author of “Diversity Explosion: How New Racial Demographics are Re-making America” In the midst of the New Year’s Eve hoopla, I came across a tweet in my Twitter timeline from the U.S....
by Brian Wallace | Jan 29, 2015 | Featured Articles, Feature 1, Feature 2, Feature 3
Originally posted – Mar 27, 2012 What is our industry’s brand? I’m fond of the following motto that I derived from the insightful consumer research conducted by the Coin Laundry Association: Our customers want time-savings and convenience in a clean,...