At Your Service

Originally posted – Aug issue/2012 An Interview with Business Author and Customer Service Expert Robert Spector Robert Spector has been involved in customer service since the age of 13, when he first went to work in his parents’ butcher shop in the...
‘Ready,’ Set… Read!

‘Ready,’ Set… Read!

LaundryCares Partnership with ReadyNation Leads to Growing Number of Laundromat Reading Programs Across the Country The recent launching of a reading corner at Foxy Lady Laundry in Miami is a prime example of the strong and growing partnership between the Coin Laundry...

Working Together

Is a Business Partnership Right for You?Atypical. Nontraditional. A little weird.Lisa and Daryl Johnson will agree that their business partnership – and subsequent laundry industry success – is probably all of those and more.It began as a fairly normal husband/wife...

Life Before Laundry

Owners Open Up About Their Professional Backgrounds Prior to Running Their StoresJust taking a wild guess here – but it’s probably likely that the vast majority of those of you reading this sentence right now never thought you would ever in a million years be in...

Excellence 18: Learning from the Best

The Industry’s Leading Operators Descend on Southwest Florida for a High-Tech Look at an Evolving BusinessMore than 200 of the nation’s leading laundry owners and industry executives recently joined their peers for two days of high-level networking and...