At Your Service

At Your Service

What Are You Doing to Delight Your Laundry Customers? The key is to set realistic customer expectations, and then not to just meet them, but to exceed them – preferably in unexpected and helpful ways. – Richard Branson The numbers don’t lie… More than half of...

Working Together

Is a Business Partnership Right for You?Atypical. Nontraditional. A little weird.Lisa and Daryl Johnson will agree that their business partnership – and subsequent laundry industry success – is probably all of those and more.It began as a fairly normal husband/wife...

Life Before Laundry

Owners Open Up About Their Professional Backgrounds Prior to Running Their StoresJust taking a wild guess here – but it’s probably likely that the vast majority of those of you reading this sentence right now never thought you would ever in a million years be in...