At Your Service: What Laundry Customers Really Want
Orginally posted – Sep 11, 2013 Attracting and retaining more customers are the keys to any successful business. As a result, figuring out just what it is your laundry customers really want or need to spend their money on – and then giving it to them – is the...Vital Signs
Neglect Your Store’s Signage at Your Own Risk Because a laundromat is a self-service business, there is the tendency among some owners to have a “build-it-and-they-will-wash” attitude toward their stores. In other words, the focus is primarily on the...Teamwork
Originally posted – Jun 25, 2014 [This is the first of a two-part series on ways to build a successful team of laundry attendants.] Perhaps it’s easy for the uninitiated to underestimate the job that self-service laundry attendants perform. However, their...Get in the Game
Originally posted – Aug 26, 2014 For many self-service laundry owners, the coin-operated amusement industry may be an untapped business opportunity. Games and other arcade-style machines offer outstanding profit potential for store operators who are willing to...Upwardly Mobile
Originally posted – Oct 02, 2013 On average, adults spend more than two hours every day on their smartphones or using their tablets, according to research by Advertising Age. What’s more, nine out of 10 mobile searches lead to an action, and more than 50...
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Create a Standout Customer Experience
Discover tips, tools, and a checklist to upgrade your laundromat’s customer service and create a standout experience.