Wash With Wally: Attracting Customers, Equipment Layout
I’m in the process of building a laundromat. I have never been in this type of business before, so I’d like to know what laundry customers want, what attracts them and what keeps them coming back. In my opinion, there are six main elements that your new laundry...
Wash with Wally: Cross-Training Your Laundry Attendants
I recently hired a new attendant and have discovered that he possesses great mechanical skills. So, I was thinking of cross-training him to handle some of the more simple equipment issues that arise at my store, in addition of course to his attendant duties. Is there...
Wash with Wally: Drying Capacity, Business Hours, and More…
I’m short on drying capacity at my store. During the weekends, I have customers waiting for the dryers. Should I add more 30-pound stack dryers, which are what I currently have? Or should I replace at least some of the 30-pounders with larger-capacity stack dryers? If...
Wash with Wally: Removing Tough Smoke Odors
I have a wash-dry-fold customer who is a heavy smoker. In the summer, it seems that the clothes he brings in are at their worst; even the plastic hamper he brings them in reeks of cigarette smoke. I have tried an odor-reducing fabric softener from my laundry supplier,...
Wash with Wally: How to Safely Clean Bar Towels
We have accounts with several large restaurants to wash their bar mops, towels, and rags. I’ve heard of rags and towels – even clean ones – spontaneously combusting. Is there a specific process to help guard against this, as well as a recommended timeline in which to...
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