Laundry POS and pickup-and-delivery software provider CleanCloud has announced a partnership with Cobblers Direct, an online spinoff of the world’s largest shoe and leather goods repair company, The Shoe Hospitals.
The agreement enables CleanCloud’s North American customers to add a new service to their existing businesses by offering repair services for leather goods, including shoes, belts and handbags.
With this new integration, CleanCloud’s laundromat-owner customers can accept leather goods for repair from their customers when they drop off their wash-dry-fold loads. The owner inputs the order into the CleanCloud POS system and uses a prepaid shipping label to mail all items to Cobblers Direct once or twice a week, depending on quantity. And the laundry owner keeps a portion of the sale value.
All questions and communication with the customer relating to repair services will be handled by Cobblers Direct. Customers can even scan a QR code and chat in real-time to a Cobblers Direct representative.
Once repairs are complete, Cobblers Direct will ship the items back to the drop-off location, and the customer will receive an email alert that the order is ready for pickup.
“We know that there is huge demand for local shoe repairs in the market,” said John Buni, CEO of CleanCloud. “Utilizing a familiar CleanCloud interface and having access to bite-sized video training content, CleanCloud users will be able to offer shoe repair services for customers, adding significant value with minimal effort.”
In addition, CleanCloud customers will receive their own custom-branded, SEO-optimized landing page on cobblersdirect.com, helping to drive traffic to their laundromats.
“On average, our partners are seeing that about 50 percent of their shoe repair customers become brand new laundry customers,” noted Stephen Kelly, CEO of Cobblers Direct. “Shoe repair is a great way to grow your business overall. It’s a win-win.
“Having decades of experience, we’ve worked hard to make this program as easy as possible for our laundromats to use, with the ultimate goal of creating an impactful and unforgettable customer experience to drive loyalty and repeat business.”
