Winning Ideas for Your Next Laundromat Design, Layout, or Remodeling Project
Designing or remodeling a laundromat requires careful planning and strategic decision-making to create a space that is both functional and inviting. A well-designed laundromat not only maximizes efficiency but also enhances the customer experience, encouraging repeat visits and positive word-of-mouth referrals. From layout optimization to equipment selection, every design choice impacts operational flow and customer satisfaction.
Successful laundry businesses are more than just places to wash and dry clothes – they are community hubs that prioritize comfort, convenience, and aesthetics. By incorporating modern amenities, thoughtful seating areas, and intuitive signage, store owners can create a welcoming environment that stands out from the competition.
This month, a panel of laundry industry pros share their best practices for laundromat design and remodeling, offering practical tips to optimize space, enhance customer experience, and increase profitability.
Russ Arbuckle
Wholesale Commercial Laundry Equipment S.E.
Southside, Ala.
For most customers, doing laundry is a chore they’d rather avoid. They come in knowing they’ll spend time and money on a task they don’t enjoy. Understanding this mindset is crucial for laundromat owners who want to create an environment that eases this discomfort.
A well-designed laundromat can:
• Improve Customer Experience: An inviting and functional space makes the chore of doing laundry a bit more bearable.
• Build Customer Loyalty: Customers are more likely to return to a clean, comfortable, and efficiently designed laundromat.
• Enhance Revenue: Happy customers not only become repeat visitors but also take better care of the facility, reducing maintenance costs.
By designing with the customers’ needs in mind, laundromat owners can create a space that feels less like a chore and more like a comfortable, convenient stop in their day.
Of course, the laundromat industry is evolving, and so are the design trends. Some of the hottest trends revolve around larger spaces, creative wall coverings and flooring.
Larger laundromats have become increasingly popular, primarily because they can accommodate more machines, thus generating higher revenues. Spacious interiors also make it easier to manage traffic flow, reducing congestion and creating a more pleasant experience for customers.
Gone are the days of dull, painted walls and generic tiles. Modern laundromats are embracing formic panels and laminated flooring planks. These materials add texture and character to walls and floors while being durable and easy to clean.
In addition, stained concrete and epoxy floors have become popular alternatives to ceramic tiles, because they provide a sleek, modern look and are more resistant to wear and tear. What’s more, bold, creative designs on walls can energize the space, making it feel more welcoming and less utilitarian.
These design choices not only enhance the aesthetics but also create a richer atmosphere that customers appreciate.
While upgrading a laundromat’s design can pay off, it comes with its own set of challenges, such as:
Remembering that you’re designing for your customers, not yourself. One of the most common mistakes is when owners design the store based on their personal tastes rather than the preferences of their customers. It’s crucial to remember that the customers are the ones paying the bills, so their comfort and convenience should come first.
Focusing on cost vs. return on investment. Yes, investing in premium décor can be costly. However, it’s important to view it as an investment rather than an expense. A well-designed space attracts more customers, increases loyalty, and ultimately boosts revenue.
Balancing aesthetics and functionality. While a beautiful store can attract customers, it must also be functional. The key is to blend practicality with aesthetics. For example, incorporating durable materials that are also visually appealing ensures that the space remains attractive over time without requiring constant maintenance.
When designing a laundromat, it’s important to understand what drives revenue – and what doesn’t. Some key money-makers for many laundry owners are large equipment and wash-dry-fold services.
Bigger machines can handle more laundry per load, increasing profitability. Placing these near the entrance improves convenience for customers with larger loads. Meanwhile, wash-dry-fold services are a fast-growing segment of the industry, which require dedicated work and storage areas. Designing your laundromat with future growth in mind will ensure the business can scale without the need for major renovations.
Also, while some amenities – such as designated children’s reading and learning areas – don’t directly generate revenue, they provide added value to the community. These features create loyalty among customers, especially families, leading to repeat visits and word-of-mouth referrals.
Not every design upgrade requires a large investment. Some budget-friendly changes that can make a big difference include upgrading to new LED lighting fixtures and adding digital signage within your store. And, clearly, the basics of consistent cleanliness, regular equipment maintenance, and an occasional coat of fresh paint are musts for keeping your laundromat fresh.
All in all, to create a laundromat that stands out, consider these key practices:
• Visualize Customer Movement: Map out the customer’s journey from entry to exit, ensuring easy access to changers, washers, dryers, and folding tables.
• Durable and Stylish Décor: Choose materials that can withstand high foot traffic and regular cleaning while maintaining a stylish appearance.
• Bright and Clean Aesthetics: Bright lighting and a clean environment positively influence a customer’s perception of the store.
The secret to a successful laundromat isn’t just about having the latest machines or the lowest prices – it’s about creating an experience that keeps customers coming back. By focusing on functionality, aesthetics, and customer convenience, laundromat owners can transform a mundane chore into a more pleasant, efficient experience.
In the end, good design isn’t just about looking good. It’s about driving customer loyalty and maximizing revenue. So, whether you’re planning to open a new laundromat or redesign an existing one, keep the customer’s experience at the forefront of your design strategy.
Lauren Schultz
Midwest Laundries
Chicago
Laundromats are no longer just functional spaces to wash and dry clothes – they’re evolving into community hubs where customers seek comfort, convenience, and even a touch of luxury. As a laundry owner, paying attention to design and layout is crucial for creating an environment that not only attracts new customers but also keeps them coming back. Here’s why thoughtful design matters and how you can leverage the latest trends to transform your laundromat into a customer-friendly, high-performing business.
A laundromat’s design isn’t just about aesthetics; it directly influences how customers perceive your brand and impacts every aspect of your business. A well-thought-out space creates a welcoming, comfortable atmosphere that enhances the overall customer experience. When people feel good in your store, they’re more likely to return, recommend it to others, and leave positive online reviews. These high ratings build trust, improve search rankings, and attract new customers – key elements for any successful local business.
Additionally, design plays a major role in marketing and brand differentiation. Features like high-end finishes, modern technology, and convenient amenities give customers something to talk about and share online. By showcasing these elements in ads, social media posts, and your Google Business listing, you position your laundromat as the go-to destination for a premium laundry experience, setting it apart from competitors.
Laundromats are experiencing a transformation as modern, high-end aesthetics and advanced technology integration become increasingly popular. These design trends enhance convenience, elevate the customer experience, and create a strong competitive advantage.
Upscale interior finishes and comfortable spaces: Gone are the days of cold, sterile laundromats with hard plastic chairs. Today’s customers want spaces that feel more like cafes or co-working hubs. Think accent lighting, stylish seating areas, and thoughtfully designed folding tables. By incorporating high-end finishes, your laundromat can create a warm, inviting atmosphere that encourages customers to linger and even socialize.
Technology integration for enhanced convenience: Modern customers expect convenience, and technology is a key driver. Features like mobile payments, loyalty programs, and real-time machine availability enhance the user experience, making laundry day more efficient and less stressful. These upgrades not only attract new customers but also encourage positive word-of-mouth and online reviews, boosting your brand’s reputation.
A successful laundromat design strikes a perfect balance between functionality and aesthetics. The layout should promote smooth movement between machines, seating, and folding areas, ensuring ease of use and efficiency. Meanwhile, the aesthetics should create a positive emotional response, influencing customer satisfaction, word-of-mouth recommendations, and brand loyalty.
To achieve this balance, look beyond the laundry industry for design inspiration. Think about the places you enjoy spending time in – whether it’s a coffee shop, hotel lobby, or co-working space. Identify the elements that make those spaces inviting and consider how you can incorporate similar features into your laundromat. This approach helps you create a space that’s not only practical but also enjoyable and memorable.
It’s important to note that you don’t need a massive budget to make impactful changes. Here are some simple, cost-effective moves that can quickly enhance your laundromat’s interior:
• Improve branding elements. Adding wall decals, custom signage, and digital displays that highlight your services, amenities, loyalty programs, and promotions can significantly enhance the customer experience. Not only do these elements educate your customers, but they also reinforce your brand and create a more professional, polished look.
• Upgrade seating and waiting areas. Replace outdated plastic chairs with comfortable, modern seating. This small change can drastically improve the overall atmosphere and make customers feel more at ease while waiting for their laundry to finish.
• Lighting makeover. Good lighting can completely transform a space. Opt for warm, ambient lighting to create a cozy, welcoming environment. Accent lighting on signage or around key areas can also add a stylish touch.
One of the biggest mistakes in laundromat design is sticking too closely to traditional layouts and aesthetics. Today’s consumers have higher expectations, and the old-school, utilitarian design no longer cuts it. Owners have the flexibility to choose furniture, lighting, and finishes that enhance their space and reflect their brand. Drawing inspiration from hospitality, retail, or co-working spaces can help create a more inviting atmosphere, setting your business apart and leaving a lasting impression on customers.
Of course, if design isn’t your strength, consider hiring a professional. Your laundromat’s layout, aesthetics, and overall atmosphere directly impact customer experience, brand perception, and long-term success. A well-designed space drives business growth by attracting new customers and retaining loyal ones. Whether you work with an interior designer or a branding expert, the right professional can help you make strategic choices that set your laundromat apart and make it a place customers genuinely enjoy.
Above all, understand that the days of boring, utilitarian laundromats are long gone. In today’s market, a thoughtfully designed space isn’t just nice to have – it’s a necessity for success. By focusing on customer experience, leveraging modern design trends, and creating a balanced, functional layout, you can transform your laundromat into a community favorite. Whether you’re planning a complete remodel or just looking to make a few impactful updates, investing in good design is investing in your business’s future success.
Ready to take your laundromat to the next level? Start by assessing your current space and consider how these design strategies can enhance your customers’ experience. Your bottom line will thank you.
Neal Shapiro
WashTime
Chicago
In the self-service laundry industry, success hinges on delivering an exceptional customer experience. This begins the moment a customer arrives, even before they step inside your store. From the parking lot to the folding tables, every element of design and layout contributes to customer satisfaction, brand loyalty, and ultimately, the bottom line.
The experience begins as soon as customers arrive on your property. Is the parking lot well-lit and safe? Is the pathway to the entrance convenient? Does the door open automatically, making it easy to enter with full hands? These seemingly small details significantly impact a customer’s first impression.
Inside the store, strategic layout choices further influence customer satisfaction. Can they easily find the right-sized washers? Are carts readily available? Is the space roomy enough to avoid congestion, allowing customers to move comfortably without squeezing past each other? The easier and more comfortable you make the process, the more likely customers are to return and recommend your store to others.
An often-overlooked aspect of laundromat design is the customer demographic. In most cases, women are the primary users, often accompanied by children. By creating a safe, engaging space for children, you not only enhance the experience for your primary customers but also give back to the community. The LaundryCares Foundation offers a great solution with its Family Read, Play & Learn Centers, designed to engage children and promote literacy. Allocating a significant area for this initiative not only improves the customer experience but also strengthens your brand’s image as a community-oriented business.
At its core, laundromat success is all about customer service. When you prioritize customer experience through thoughtful design and layout, you encourage repeat visits and foster brand loyalty. Customers who feel comfortable, safe, and cared for are more likely to return and share their positive experiences with others, both in person and online. This word-of-mouth marketing is invaluable, driving growth and building a strong reputation in your local community.
Furthermore, a well-designed laundromat maximizes operational efficiency. A strategic layout reduces bottlenecks, enhances workflow, and optimizes the use of space, allowing for better customer flow and increased capacity during peak hours. This means more satisfied customers and higher revenue potential.
No doubt, laundromat design has come a long way from the crowded, purely functional spaces of the past. Today’s customers expect more, and the industry is responding with innovative trends focused on enhancing comfort, convenience, and customer experience.
The trend of maximizing every square foot with machines is outdated. Modern laundromats prioritize spacious layouts that allow customers to move freely without feeling crowded. This approach not only improves comfort but also accommodates the increasing demand for larger washers and more machines. By providing ample space, you create a relaxed environment that encourages customers to stay longer and return more frequently.
Gone are the days when laundromats were merely functional spaces. Today’s stores are designed to be multi-functional, combining laundry services with community areas, workspaces, and even cafés. By offering comfortable seating, free Wi-Fi, and charging stations, you can create a space that customers genuinely enjoy spending time in.
Recognizing that women often bring their children to the laundromat, savvy owners are incorporating dedicated areas for children. Again, the LaundryCares Foundation’s Read, Play & Learn Centers provide a safe, engaging space that promotes literacy and keeps children entertained. This thoughtful addition significantly enhances the customer experience for families, setting your laundromat apart from the competition.
When it comes to maximizing revenue and efficiency, some design choices can make or break your business. For instance…
• Perhaps surprisingly, folding tables are one of the most effective ways to enhance the customer experience. While customers don’t pay to use them, the convenience of ample folding space encourages longer stays and return visits. Happy customers are more likely to recommend your store to others, driving repeat business.
• By providing a designated space for children, you enhance the overall experience for families. This simple addition builds customer loyalty among a key demographic: busy parents.
• Filling every inch of space with machines may seem like a smart way to maximize revenue, but it often leads to a cramped, uncomfortable environment. Prioritize spacious layouts that enhance customer comfort and encourage longer visits.
• Dead spaces or awkward corners can be better utilized with seating areas, vending machines, or promotional displays. Every square foot should serve a purpose.
You don’t need to break the bank to make impactful improvements. Here are some budget-friendly strategies to quickly elevate your laundromat’s look and feel:
• Cleanliness is non-negotiable. A clean store is a welcoming store. If your flooring is old or stained, consider replacing the tiles. Fresh paint on the walls and new ceiling tiles can also make a big difference in overall appearance. Cleanliness is the most cost-effective way to enhance the customer experience.
• Upgrading to bright, state-of-the-art LED lighting improves visibility, enhances security, and makes the space feel more inviting. Plus, bright lighting makes clothes look cleaner and fresher, enhancing customer satisfaction. Don’t forget to extend this lighting to your parking lot to ensure customer safety at night.
• Automatic doors not only add convenience but also create a more accessible and welcoming entry. Also, consider adding clear signage to guide customers effortlessly through your store.
In the laundromat industry, design and layout are powerful tools for enhancing the customer experience and driving business growth. By focusing on customer comfort, embracing the latest trends, and optimizing your space for efficiency and enjoyment, you can transform your laundromat into a thriving community hub.
From spacious layouts to dedicated children’s areas and thoughtful branding elements, the choices you make in design will directly impact customer satisfaction, word-of-mouth marketing, and your bottom line. By investing in good design, you’re not just upgrading your store—you’re building a loyal customer base and a stronger, more profitable business.
Tom Rhodes
Sunshine Laundry Centers
Vero Beach, Fla.
When it comes to laundromats, dwell time is high – customers can spend hours washing, drying, and folding their laundry. Our design philosophy is simple: if customers are going to spend that much time in our stores, they should be as comfortable as possible. We believe that investing in a clean, welcoming, and thoughtfully designed space enhances the customer experience, leads to better treatment of the store, and makes our attendants’ work environment more enjoyable.
Over the years, we’ve fine-tuned our approach, bringing on an interior design firm to create a cohesive branded look across our locations. This partnership has been instrumental in our last four remodels, helping us refine our aesthetics and customer experience. From top-notch restrooms that convey how much we care, to small but meaningful details throughout the store, we’ve learned that going the extra mile pays off.
Here’s a breakdown of our remodeling checklist that ensures our laundromats are efficient, attractive, and built to last.
Dryers
• Vent the dryers out the sidewall, if possible. If not, move the air conditioning unit as far from the candy-cane roof vents as possible.
• Where will you get makeup air from?
• Drywall over dryers – make certain the metal studs and drywall are one inch above the top of the dryers so that you can remove the dryers without having to cut the drywall. The one-inch gap will be covered with a four-inch trim strip. Leave some wiggle room on the ends, too.
• Have a one-inch housekeeping pad on which the dryers will sit.
• Have a shutoff valve near the beginning of the dryer run.
Washers
• Have shutoff valves on the hot and cold lines for each bulkhead.
• Have as few pea traps as possible with your drains, and make sure they can be snaked.
• Run the epoxy up the front of any concrete bases.
Bulkhead Covers
• Have two-inch grommet holes in the top panels.
• The top and vertical panels should be no closer than one inch from the back of the washers.
• Don’t cover the electrical connection area on any washer.
• Be sure the hose connections are accessible.
• Have the side panel removable for access to clean outs and shutoff valves.
Plumbing
• Run the water supply lines overhead.
• Have a clean out for each bulkhead.
• Have floor drains.
Air Conditioning
• Position the rooftop unit as far away from the dryer vent stacks as possible.
• You always require more tonnage than you think.
Office
• Have a locked drawer in the desk to safeguard the cash box.
• Include cubbies for storing wash-dry-fold orders.
General Aesthetics
• Maintain a six-foot aisle width between washers (or five feet at a bare minimum).
• For a rollup shutter in the office area, consider whether you want it mounted on the inside or outside of the office. If it’s on the inside, maintenance will be more difficult because you’ll need to remove the desk.
• Install corner guards in any corners that a laundry cart might damage.
• Install quad plugs with USB slots in your customer seating areas.
• Place stainless steel wraps around any metal support poles in customer traffic areas. (Paint eventually will chip from laundry carts hitting them.)
• Have rounded corners on any tables.
• Any hand dryers should be installed so that the bottom of the units is about 46 inches to 48 inches above the finished floor.
Each time we remodel a store, we discover new ways to improve functionality, comfort, and aesthetics. Whether it’s adjusting the layout for better traffic flow or upgrading finishes for enhanced durability, we continuously refine our approach.
We’re not afraid to go a touch overboard because we know that customers notice and appreciate the enhancements. Happy customers are loyal customers, and a well-designed store is an investment that pays off in both customer satisfaction and operational efficiency.
By keeping a sharp focus on comfort, functionality, and maintenance efficiency, we’re building laundromats that are more than just a place to wash clothes – they’re a pleasant place to spend time.
Sharon Brinks
The Laundry Station
Wichita, Kan.
At first glance, it might seem like laundromat design is purely about functionality – making sure washers and dryers are arranged efficiently. But just as other retail stores have realized the importance of a welcoming environment, so too should laundromat owners. The goal is to make the experience as pleasant as possible, encouraging repeat visits. After all, customers will choose the place that feels comfortable and inviting.
A strategic layout ensures efficient traffic flow: from the front door to the washers, then to the dryers, and finally to the folding tables before customers exit. This reduces congestion and enhances the overall user experience. Additionally, incorporating aesthetics on top of a functional foundation can make your store the preferred choice over the competition.
Some current trends in laundromat design are making waves, but not all are suited for every target market:
Black Ceilings: This trend has emerged in some stores, perhaps due to a perception that black hides dirt. However, combined with sealed or epoxy-coated concrete floors, it can create a dark, garage-like atmosphere. This look may appeal to some, like single guys into cars or motorcycles, but is likely to alienate others – like busy moms doing laundry for their families. The takeaway? Know your target audience before jumping on any trend.
Dog Wash Stations: Although gaining popularity, dog washes in laundromats are controversial. Some owners feel it conflicts with the idea of cleanliness, as pets near laundry machines can be off-putting to customers.
Coffee Shops in Laundromats: While the idea of multitasking sounds appealing, combining a laundromat with a coffee shop can lead to conflicting experiences. It’s better to focus on doing one thing exceptionally well, rather than diluting the brand with unrelated services.
When designing or remodeling a laundromat, functionality should always come first. A beautiful space that doesn’t function well will ultimately fail to make money. Start by optimizing the layout for efficient customer flow, then layer on the aesthetics. This approach ensures the store remains practical while also being visually appealing.
One of the biggest challenges in laundromat design is dealing with the limitations posed by utilities. Washers and dryers need specific water, gas, and electrical connections, dictating much of the layout. However, owners can still enhance traffic flow by strategically arranging folding tables and seating areas.
Décor should be simple and professional. There’s no need to hire an expensive designer; a clean and welcoming environment can be achieved by keeping things minimal yet functional.
To maximize profits, laundromat owners should focus on their primary revenue source: washers and dryers. Complementing the self-service experience with conveniences like laundry products and vending machines can enhance profitability without taking up excessive space.
On the other hand, certain “extras” can be space-wasters. For example:
Massage Chairs: Although they sound luxurious, they often take up valuable space that could be better used for seating or folding tables.
Quarter Pushers and Arcade Games: These might attract non-customers who occupy space without contributing to the laundromat’s core business.
Laundry owners don’t need to break the bank to make impactful upgrades. Some simple, budget-friendly improvements include:
Fresh Paint: White walls create a clean, bright space.
LED Lighting: Replacing outdated fluorescent lights with energy-efficient LEDs not only improves the ambiance but can also qualify for rebate incentives from electric companies.
Updated Cove Base: This small detail can drastically change the look of the store.
Equipment Maintenance: No one likes seeing “Out of Order” signs. Keep all equipment functional or remove broken machines from the floor.
Ceiling and HVAC Maintenance: Replace stained ceiling tiles and clean HVAC return air ducts to maintain a polished appearance.
Of course, we all make mistakes. Here are some common design mistakes to avoid with your store:
Outdated Restrooms: Failing to update restrooms to ADA compliance can alienate customers with mobility issues.
Narrow Aisles: Cramped spaces lead to customer frustration. Opt for wider aisles to improve traffic flow and enhance comfort.
Negative Signage: A wall full of “No” signs creates an unwelcoming environment. Instead, use positive, friendly language to guide customer behavior.
Over-Decorating: While a few well-placed plants can create a refreshing atmosphere, overdoing it can make the space feel cluttered and unprofessional.
Above all, the best advice for laundromat owners is to look at their stores through the eyes of their customers. Walk through the space and ask yourself:
• Does this environment make customers feel welcomed and valued?
• Is the layout intuitive and easy to navigate?
• Are the amenities practical and customer-centric, or are they just taking up space?
Customers want to feel appreciated. Creating a space that says, “We’re glad you chose us!” can be the difference between earning a loyal patron and losing them to the competition.
Whether updating an existing store or designing a new one, laundromat design and remodeling are about more than just aesthetics – they’re about creating an efficient, functional, and inviting environment that resonates with your target customers. By focusing on functionality first and enhancing it with cost-effective design choices, owners can build a successful, profitable business.
