Girbau North America recently welcomed James Roberts to its service support team.
As a service support technician, Roberts handles daily communications with GNA product end-users and distributor technicians to help troubleshoot and resolve laundry product technical issues. Additionally, he is responsible for conducting service training, repairing machinery, helping develop training videos, and assisting with product improvement and development.
He brings eight years of experience as a generator/power systems technician, as well as eight years as a U.S. Army signal system support specialist and an Individual Ready Reserve sergeant.
“James brings a lot of technical service experience to GNA, along with an enthusiasm for helping customers,” said Shannon Rose, commercial technician service manager. “This fits in nicely with our goals and team philosophy.”
“I like to troubleshoot and help people,” Roberts explained. “Working at GNA has been a great experience thus far, and I’m looking forward to learning more about the products.”
