“I’m proud that Laundrylux is a company putting the needs of its customers first,” said President Cody Milch. “With this new online store, we can meet the changing demands of the market landscape. Since Day One, our mission has been to support people in pursuit of their dreams of becoming successful entrepreneurs. Selling parts directly to consumers empowers them to make smart business choices, while ensuring their laundromat continues to run smoothly.”
The e-commerce platform will enable the company to “serve its network of laundromat owners conveniently by facilitating the purchase of authentic parts for Electrolux Professional, Wascomat and Encore washers and dryers,” according to Laundrylux.
In addition, the new user-friendly site boasts a live chat feature, which allows customers to speak directly to Laundrylux’s laundry parts staff in real time. And, if a particular part can’t be found online, the company’s parts experts will track it down and ship it to the customer.
“More than ever, Americans are turning to the conveniences of e-commerce,” Milch explained. “But, with some retailers, this can feel impersonal. We understand how important it is for customers to feel supported, and our live chat feature allows us to nurture that positive experience.”