Garment-care software provider Starchup and ZIPS Cleaners recently announced that ZIPS will be using Starchup’s software platform and API tools to launch a new mobile app for customers using home delivery, locker drop off and pickup, and EZ DropSM at ZIPS stores.
ZIPS will integrate Starchup’s locker and home delivery tools into its current store software, giving ZIPS the ability to offer a mobile ordering app, advanced text messaging functionality and franchise-focused management tools to improve the overall experience.
With nearly 70 locations throughout the U.S., ZIPS provides in-by-9-out-by-5 drycleaning services – as well as wash-dry-fold laundry, pressed laundry, alterations, and the cleaning of comforters and other household items.
“Working with Starchup allows us to provide more service options, and we are excited to launch our new services on their platform,” said Bob Barry, president and CEO of ZIPS. “Of the available technology options, Starchup will give us the best position to provide the quality of software and service that our franchisees need to succeed. Our partnership will enable franchisees to meet customers where they are, achieving higher satisfaction and retention.”
“Starchup’s mission is to help drycleaners and laundromats provide a better customer experience through technology,” said Starchup CEO Nick Chapleau. “Tools like advanced SMS, web and mobile apps, and smart routing technology help operators increase customer acquisition and satisfaction, and improve the operational efficiency of home and locker-based delivery. Our work with the ZIPS team has revealed how passionate they are about equipping their franchisees for success, and we are excited to support them in that mission.”
