Wash-Dry-Fold POS has hired Rebecca Clay as a sales representative.
To ensure that every member of its team grasps the challenges that laundromat owners face daily, Wash-Dry-Fold POS follows a unique approach to training. Immediately after hire, Clay underwent an immersive, hands-on training as a laundromat attendant at Liberty Laundry in Broken Arrow, Okla., where the Wash-Dry-Fold POS system was originally developed. By spending time in the trenches and gaining a deep understanding of the daily routines, Clay gained real-world laundromat experience that will enable her to better empathize with the store owners she’ll be serving, according to the company.
During her training period, there was no shortage of work to do at the laundromat.
“I’ve been folding clothes, using the POS system, and learning the ins and outs of helping self-serve laundromat customers,” she said. “The women I’ve been working with are amazing!”
The decision to integrate Clay into the team stemmed from the company’s commitment to delivering simple solutions that laundromat owners actually need, according to company co-founder Ian Gollahon.
“Wash-Dry-Fold POS helps real laundromat owners solve actual everyday problems in their laundromats,” he explained. “That’s why every person on our staff needs experience working in a high-revenue laundromat.”
Before joining Wash-Dry-Fold POS, Clay worked in the banking industry. Her resume also features experience in managing a local business and handling administrative responsibilities at a local university.
“One defining aspect of Wash-Dry-Fold POS’ exceptional team is its composition of current laundromat owners and former laundromat managers,” Gollahon added. “Rebecca’s addition to the lineup stems not only from her kindness, but also from her meticulous attention to detail – qualities that perfectly align with the brand’s commitment to providing in-depth, empathetic support to laundromat owners.”
