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Engaged Employees, Happy Customers

Engaged Employees, Happy Customers

by Rich Cruz | Dec 30, 2024 | Feature 1, Feature 2, Feature 3, Featured Articles, Highlights

Building a Positive Workplace Culture in Your Laundromat Since I started consulting in 2005, I’ve heard a common sentiment among business owners and executives: “I just want people who work.” And why wouldn’t a business owner want this? After all, human capital theory...
Shift from Employee to Owner

Shift from Employee to Owner

by Rich Cruz | Jun 17, 2024 | Feature 1, Feature 2, Feature 3, Featured Articles, Highlights

Transitioning Mindsets of Laundromat Leadership When I ventured to entrepreneurship by opening a storefront business, I thought I had fully prepared as an owner. After all, I drafted a business plan that the bank accepted, I received support from the company from whom...
A Clean Transformation

A Clean Transformation

by Rich Cruz | Apr 15, 2024 | Feature 1, Feature 2, Feature 3, Featured Articles, Highlights

Practical Advice for Managing Organizational Change within Your Laundry Business – And Helping Your Employees Embrace the Transition I’ve met quite a few laundry owners throughout the years, and they all seem to be on the same quest for more success in their...
Creating a Culture of Learning and Development

Creating a Culture of Learning and Development

by Rich Cruz | Jan 14, 2024 | Feature 1, Feature 2, Feature 3, Featured Articles, Highlights

A Four-Step Approach to Training and Building a Committed Laundromat Staff Stacy showed up to the laundromat excited for her first day on the job as an attendant. The half-asleep manager at the counter led Stacy to a back room and handed her a pen and stack of...
CLA Releases 2019 Laundry Industry Survey

CLA Releases 2019 Laundry Industry Survey

by Rich Cruz | Oct 8, 2019 | Highlights, Industry News

The Coin Laundry Association has released the 23rd annual Industry Survey of vended laundry owners nationwide. For more than 20 years, the CLA has commissioned Readex Research, a nationally recognized independent research company, to conduct an industrywide survey of...
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