The Customer is Always Right Even When They’re Not
Originally posted – April issue/2012 An Interview with Pennsylvania Laundry Owner Jeryl Knechel Jeryl Knechel operates laundromats in Pennsylvania. He also is the treasurer of the Delaware Valley Coin Laundry Association. He recently took some time to talk with...‘Power’ Hitter
Originally posted – June issue 2012 Richard Costello is president of Acela Energy Group, an energy consulting group specializing in energy procurement and load management, as well as energy conservation training, auditing and on-site wind and solar generation...Leading the Way
Originally posted – Jan issue/2012 Kenny Wells has always been and entrepreneur to some degree. Before entering the coin laundry business, he was a real estate broker, primarily managing his own apartments and mobile homes as rental property. Along the way, he...Help Your Staff Help Your Business
Originally posted – Aug issue/2012 Winning customer service is your self-service laundry’s best competitive advantage. It’s the lifeblood of any business. In fact, you can offer promotions and slash vend prices to bring in as many new customers as...Branded!
Originally posted – April issue/2012 Building a Brand for Your Self-Service Laundry May Be the Smartest Business Move You Make All Year Think only those big corporate types need to bother with such frivolous, esoteric topics are branding? Think again. Your brand...Chain Reaction
Originally posted – Oct 30, 2014 One of every four self-service laundry owners today operates multiple locations, according to the Coin Laundry Association’s 2014 Coin Laundry Industry Survey. And that number has risen consistently. Each year, more and...It’s a Small World
Originally posted – Oct issue/2012 Alliance Laundry Systems Helps Grow the Self-Service Laundry Business on a Global Level (This is the first in a series of articles that will focus on the international scope of the self-service laundry business, while examining...On the Front Lines
Originally posted – Aug issue/2012 Store Attendants Discuss the Laundry Business from Their Perspective It’s easy to underestimate the job that self-service laundry attendants perform. However, their duties couldn’t be more significant. After all, if...Cashing In on Campus
Originally posted – Oct 27, 2014 Louisiana laundry owner Christopher Chin likes to tell the story of how the father of a Tulane University student eventually came to sign up his son for Chin’s college laundry service. During the previous semester, the...
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