Cents Launches Call Center for Laundry Businesses
Business management platform Cents has launched Cents Assist, a call center and customer experience solution designed exclusively for laundry businesses. This new service combines AI-powered technology with human expertise to improve how laundry businesses handle...
Reimagining the Laundromat Experience
Technology, Design, and a Strong Focus on the Customer Have Set a New Standard for Store Amenities It’s no secret that today’s successful laundromats are embracing customer-centric amenities that transform what was once a mundane chore into a convenient, even...
Engaged Employees, Happy Customers
Building a Positive Workplace Culture in Your Laundromat Since I started consulting in 2005, I’ve heard a common sentiment among business owners and executives: “I just want people who work.” And why wouldn’t a business owner want this? After all, human capital theory...Publication Recognizes Eastern Funding’s Karen Tennant
Karen Tennant, vice president of risk management for Eastern Funding, has been named to Monitor’s list of Top Women in Equipment Finance for 2024. The recognition highlights Tennant’s contributions and leadership within the industry, showcasing her dedication and hard...CCI, PayRange Settle Patent Allegations
PayRange, a developer of mobile payment solutions for unattended retail, and laundry payment technology provider Card Concepts Inc. have reached a settlement in a patent infringement lawsuit brought by PayRange against CCI. As part of the mutually agreed-upon...Milnor Names New Chief Operating Officer
Pellerin Milnor Corp. recently announced the promotion of Rick Kelly to executive vice president and chief operating officer. Kelly began his career with Milnor in 1988 and has served as vice president of sales and marketing since 2002. Throughout his 36 years with...Full Throttle into Laundry Sales
An Interview with Samantha Peters of Advanced Laundry Systems Samantha Peters serves as a Dexter Laundry sales representative for Advanced Laundry Systems, headquartered in Golden, Colo. Peters attended Regis University in Denver, where she played on the lacrosse...CLA, Laundromat Industry Defeat Tax Threat in Louisiana
When Louisiana Governor Jeff Landry called a special session late this year, it was clear that raising the sales tax rate and expanding the scope of services taxed were squarely in the lawmakers’ crosshairs. Although much of the political conversation centered...Alliance’s Jeff Bailey Announces His Retirement
Alliance Laundry Systems has announced the retirement of a veteran member of its North America sales team. Senior Regional Sales Manager Jeff Bailey will close out his career after more than two decades with Alliance. His last day will be December 31. Bailey started...Sponsored Content
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