The Art of Legendary Customer Service
How to Create a Culture of Connection Within Your Marketplace Customer service in a laundromat may not qualify as an “art form,” per se. However, over the years, I’ve encountered some fantastic store owners and attendants who let me know that I definitely was in the...
The New ABCs of Worker Classification
Are Your Workers ‘Employees’ or ‘Independent Contractors?’ In 2018, the California Supreme Court issued a decision in Dynamex Operations West, Inc. v. Superior Court of Los Angeles in which a new standard – commonly referred to as the “ABC Test” – will be used to...
Building a Winning Team
Finding, Attracting and Retaining Great Employees The numbers are sobering, if not downright depressing. Studies suggest that the annual turnover rate for hourly employees hovers around 50 percent. What’s more, these figures vary broadly by industry and by business....
Laundries Connecting Communities
Celebrating the Work of the LaundryCares Foundation In essence, it all began with Hurricane Katrina. “For a while, I and many of my peers in the business felt an appreciation and a gratitude for the opportunities we’d all enjoyed and the livelihoods that had been...
Meeting Families Where They Are: The Powerful Role of Laundromats
Please take a moment to picture the face of a child you care about. This child may be your own son or daughter, a niece or nephew, grandchild, a youth you may have coached, or a little one who runs into your laundromat with her mom each week. I think of my own two...
CLA Business Solutions
CLA is working with select service providers to offer programs and services to help you with your business operations
New Laundromat Entrepreneur
Get this free guide to the laundry industry that will help you navigate your start-up. This is the definitive handbook from the CLA for potential investors interested in purchasing or building a laundromat.