At Your Service
What Are You Doing to Delight Your Laundry Customers?The key is to set realistic customer expectations, and then not to just meet them, but to exceed them – preferably in unexpected and helpful ways. – Richard BransonThe numbers don’t lie…• More than half of...At Your Service
Originally posted – Jun 03, 2014 Last time, I discussed some of the questions you should ask your wash-dry-fold customers in order to best process their laundry. In this article, I’d like to take that customer service topic a bit further and talk about...Existing Laundromat
How long does it take to rebuild an abandon coin laundry that’s been closed down?The Dreaded Refund
And Why It’s Really Not All That Terrible – If Handled CorrectlyI have some terrible news for you. I hate to be the one to break it to you, but I find myself compelled to let you know…Someone on your team is going to make a mistake. Or an accident will happen....Working Together
Is a Business Partnership Right for You?Atypical. Nontraditional. A little weird.Lisa and Daryl Johnson will agree that their business partnership – and subsequent laundry industry success – is probably all of those and more.It began as a fairly normal husband/wife...Get Set for Success
Click to download the new guide from Maytag® Commercial Laundry, with tips on making your new investment successful once you’ve decided to make the vended laundry leap.