At Your Service
What Are You Doing to Delight Your Laundry Customers? The key is to set realistic customer expectations, and then not to just meet them, but to exceed them – preferably in unexpected and helpful ways. – Richard Branson The numbers don’t lie… More than half of...The Dreaded Refund
And Why It’s Really Not All That Terrible – If Handled CorrectlyI have some terrible news for you. I hate to be the one to break it to you, but I find myself compelled to let you know…Someone on your team is going to make a mistake. Or an accident will happen....Working Together
Is a Business Partnership Right for You?Atypical. Nontraditional. A little weird.Lisa and Daryl Johnson will agree that their business partnership – and subsequent laundry industry success – is probably all of those and more.It began as a fairly normal husband/wife...Marketing Mistakes That Are Costing You Money
Here Are Five Common Miscues to Avoid When Promoting Your Vended Laundry BusinessNo one likes to admit that they could be making some major marketing mistakes. But, the truth of the matter is that you probably are.Hey… no one’s perfect, right?I’ve been...Get More Bang for Your Buck
Eight Sure-Fire Tips for Maximizing the Impact and Effectiveness of Your Laundry’s Marketing BudgetMarketing means money out of pocket, but it’s essential to the revenue growth of your laundry business. So, when making a marketing investment, be sure to...
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