The Art of Legendary Customer Service
How to Create a Culture of Connection Within Your Marketplace Customer service in a laundromat may not qualify as an “art form,” per se. However, over the years, I’ve encountered some fantastic store owners and attendants who let me know that I definitely was in the...
The New ABCs of Worker Classification
Are Your Workers ‘Employees’ or ‘Independent Contractors?’ In 2018, the California Supreme Court issued a decision in Dynamex Operations West, Inc. v. Superior Court of Los Angeles in which a new standard – commonly referred to as the “ABC Test” – will be used to...
Building a Winning Team
Finding, Attracting and Retaining Great Employees The numbers are sobering, if not downright depressing. Studies suggest that the annual turnover rate for hourly employees hovers around 50 percent. What’s more, these figures vary broadly by industry and by business....
What the CARES Act Means for Laundry Owners
President Donald Trump has signed a massive $2.2 trillion economic rescue bill in an effort to offer some financial relief to the nation, which has been shaken by the recent COVID-19 outbreak. The package – called the Coronavirus Aid, Relief and Economic Security...
CLA Forced to Cancel Excellence in Laundry Conference
In light of the current health concerns surrounding the COVID-19 outbreak and related government actions within the state of California, the Coin Laundry Association has announced the cancellation of its upcoming Excellence in Laundry Conference. The event – which had...
CLA Business Solutions
CLA is working with select service providers to offer programs and services to help you with your business operations
New Laundromat Entrepreneur
Get this free guide to the laundry industry that will help you navigate your start-up. This is the definitive handbook from the CLA for potential investors interested in purchasing or building a laundromat.