The Customer is Always Right Even When They’re Not

Originally posted – April issue/2012 An Interview with Pennsylvania Laundry Owner Jeryl Knechel Jeryl Knechel operates laundromats in Pennsylvania. He also is the treasurer of the Delaware Valley Coin Laundry Association. He recently took some time to talk with...

Leading the Way

Originally posted – Jan issue/2012 Kenny Wells has always been and entrepreneur to some degree. Before entering the coin laundry business, he was a real estate broker, primarily managing his own apartments and mobile homes as rental property. Along the way, he...

‘Power’ Hitter

Originally posted – June issue 2012 Richard Costello is president of Acela Energy Group, an energy consulting group specializing in energy procurement and load management, as well as energy conservation training, auditing and on-site wind and solar generation...

It’s the Economy, Stupid!

Originally posted – Sept issue/2012 An Interview with Leading Economic Forecaster Alan Beaulieu One of the country’s most informed economists, Alan Beaulieu is a principal at ITR Economics, where he serves as president. Since 1990, he has been consulting...

An Allied Force

Originally posted – March issue/2012 David Cotter has worked for trade associations for nearly 30 years, holding various positions at five different associations. He was named executive director (now CEO) of the Textile Care Allied Trades Association (TCATA) in...