Business management platform Cents has launched Cents Assist, a call center and customer experience solution designed exclusively for laundry businesses. This new service combines AI-powered technology with human expertise to improve how laundry businesses handle customer communications and order management.
Cents Assist delivers a comprehensive Contact Center as a Service (CCaaS) solution that seamlessly integrates with existing business operations, reducing in-store call volume by up to 90 percent, while improving customer service quality and operational efficiency. The offering includes a trained call center of laundry experts supported by advanced AI technology specifically trained in industry terminology and the processes of each unique laundry business.
“Cents Assist represents a significant leap forward in how laundry businesses manage customer service,” said Alex Jekowsky, CEO and co-founder of Cents. “By leveraging our multi-lingual call center with CentsIntelligence, our suite of AI tools, we’re enabling operators to focus on what matters most – growing their business while providing incredible customer experiences.”
Some of the key features of Cents Assist include:
- Unlimited calls powered by industry-specific call center and AI voice systems
- Order placement over the phone or SMS for seamless customer ordering
- Custom escalation processes to choose where to forward messages (you, your attendants, etc.)
- Complete integration with Cents and Laundroworks CRM, POS, and card systems
- Multi-language support and 24/7 availability
- Comprehensive call reporting, transcriptions, and analytics
“Your phone isn’t just there to answer basic questions like store hours and services, but it’s also a way to take in more orders and maintain personalized relationships with your customers,” said Pablo Marvel, senior director of business development for Cents. “With Cents Assist, you instantly create a professional and friendly experience with a system that is sales-trained and remembers your loyal customers.”
Early adopters of Cents Assist have reported improvements in operational efficiency, with many experiencing a significant reduction in calls and increased order conversion rates. The system’s ability to handle after-hours calls and provide consistent, professional service has proven particularly valuable for multi-location operators.
“Before Cents Assist, we were missing calls simply because we needed to prioritize customers standing right in front of us,” said Brian Riseland, owner of Laundry Genius. “Since implementing the system, we’ve seen a direct impact on our bottom line. The system’s 100 percent answer rate means we never miss an opportunity, and customers receive consistent, accurate information about our services. When the phone rings now, we know it’s a priority call requiring personalized attention.”
While Riseland emphasizes the revenue impact, other operators point to significant operational improvements.
“Implementing Cents Assist has transformed our laundromat’s operations,” said Dustin Gill of Patio Laundry. “Before, we spent about two hours per week managing phone calls, often interrupting staff while they were cleaning or handling wash-and-fold orders. Now, every call is answered professionally, and our attendants can stay focused on their core tasks. The system has streamlined our communication by consolidating our phone lines, and it handles basic customer inquiries that previously disrupted our workflow.”
To sign up for the free 30-day trial, visit: www.trycents.com/solutions/customer-call-center.
