Continental Girbau Inc. has named Eric Novak the company’s new customer care associate. In this position, Novak will interface with Continental’s customer care department to process and maintain in-house orders and shipping dates, handle warranty administration and claims processing, and assist customers and distributors with product shipping and delivery information.
“Eric comes to Continental with impressive organizational, communication and customer service skills,” said Laurie Kilgore, customer care manager for Continental. “We look forward to great things from this young man and his contributions to Continental customer care, as the company grows in its ‘Setting the Standard in Customer Service’ initiative.”
A recent graduate of Fox Valley Technical College in Appleton, Wis., Novak holds two associate’s degrees in applied science – one in paralegal and the other in criminal justice/law enforcement. Most recently, he served as a paralegal intern for the Outagamie County District Attorney’s Office in Appleton. Since 2009, Novak also has served as a shift manager for Christiano’s Pizza in Oshkosh, Wis.
“Joining Continental meant having an opportunity to become part of a family of talented professionals and overall great people,” Novak said. “I quickly realized that Continental was a place where I would feel at home – a company where I would be given a support system to be successful and build a long-term career. In my role as a customer care associate, I look forward to interacting with customers and peers in the laundry industry, while building positive new relationships.”
