Continental Girbau Inc. has transitioned Eric Novak to the position of inside sales associate. Since May 2016, he has served as a customer care associate.

In his new role, Novak interfaces closely with Continental customers, distributors and staff; manages lead qualification processes; and handles inside sales and customer relations responsibilities.

“Eric brings a big boost to this inside sales position and is a great first contact to any new lead coming into Continental,” said Pam Kuffel, finance services manager and international sales manager. “He can quickly qualify a lead and get customers in touch with their local distributor. Eric will continue to grow in this position, bringing added value to all aspects of his new job responsibilities. He fits seamlessly into inside sales thanks to his extensive customer care experience. I am very excited to have him on our team.”

“During my time at CGI, I’ve had the opportunity to get my feet wet in the laundry industry – developing valuable skills and relationships along the way,” Novak said. “In my new role, I look forward to expanding on those things from a new perspective. Our sales team here is a close-knit group of great people, for whom I have a lot of respect. I enjoy our unique, personal approach to serving our customers.”

Novak holds two associate degrees in applied science – one in paralegal and the other in criminal justice/law enforcement. Both degrees are from Fox Valley Technical College in Appleton, Wis.

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