Member Spotlight: Lab-Tested, Laundry-Approved

How Laundry Labs Plans to Change the Industry In today’s business world, efficiency and quality are paramount – and the commercial laundry industry is no exception. Recognizing the need for superior cleaning solutions specifically tailored to laundromat operators,...

Wash-Dry-Fold POS Launches New Feature

Wash-Dry-Fold POS® has announced its new Attendant Checklist Feature. According to Managing Partner Ian Gollahon, it is a simple but integrated tool that is so powerful, it’ll make you wonder how you ever ran your business without it. "You can monitor the checklist...

LaundroLab Celebrates National Laundry Day – April 15

LaundroLab to Offer Free Laundry, Resources Nationwide for National Laundry Day In celebration of National Laundry Day on April 15, 2025, LaundroLab—an innovative laundromat brand focused on reimagining the wash experience—is giving back to local communities by...

I’d Like to Speak to the Manager

On the Front Lines with Some of the Laundry Industry’s Leading Store Managers In an industry once dominated by unattended, self-service operations, the role of store managers in laundromats has never been more critical. As laundries evolve into full-service businesses...

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10 Ways to Irritate Your Customers… Guaranteed!

Jan 21, 2015

Originally posted - Jan 04, 2012 The coin laundry business is a volume-driven business. In other words, the more customers the better – and your machines don't get tired, don't take vacations, don't complain and never refuse to wash and dry a load of clothes....

At Your Service

Jan 20, 2015

Originally posted - Jun 03, 2014 Last time, I discussed some of the questions you should ask your wash-dry-fold customers in order to best process their laundry. In this article, I'd like to take that customer service topic a bit further and talk about training your...

Grease is the Word

Jan 20, 2015

Originally posted - Mar 07, 2014 During a recent webinar I conducted for the Coin Laundry Association, one of the questions that came up from several of the attendees was how to handle tough kitchen grease stains – either in a residential wash-dry-fold load or a...

Headlines

Wash with Wally: Choosing the Perfect Location

Originally posted - Jun 07, 2013 I want to build another laundry, and I'm currently looking at a site that's located between two large apartment complexes, which hold approximately 1,000 people. This site is on a main street with a good traffic pattern. What do you...

Wash with Wally: Battling Smoke Odors

Originally posted - Dec 28, 2012 I have a wash-dry-fold customer who is a very heavy smoker. In the winter, it seems that the clothes he brings in are at their worst; even the plastic hamper he brings them in reeks of smoke. I have tried an odor-reducing fabric...

Wash with Wally: Cleaning Mop Heads

Originally posted - Oct 08, 2012 I recently landed a commercial laundry account, which involves cleaning closed-loop mop heads for a large nursing home in my area. Can you suggest the most efficient way to wash and dry these mop heads? The good news is that you don't...

Wash with Wally: Vetting a New Laundry Location

Originally posted - Jan 31, 2014 I'm looking to build a new self-service laundry. I already own two stores, and I have time for one more. I think I've found a great location for this new laundry. The area is mostly Hispanic, and there aren't any other laundries within...

Wash with Wally: Purchasing a Vacated Laundry

Originally posted - Nov 01, 2013 I've found a coin laundry that's been closed up. All of the plumbing and electrical are still intact. I only have to reequip it, and I'm in business. What should I look for or try to find out before I sign the lease? I would proceed...

Wash with Wally: Removing Ink Stains

Originally posted - Aug 30, 2012 At my small laundromat, I often have a problem with customers washing and drying their clothes with ballpoint pens in the pockets. This has created a major staining problem in my dryer drums. I have used rubbing alcohol and hair spray...

Wash with Wally: Wrinkle-Free Table Clothes

Originally posted - Jun 04, 2014 I service a commercial account that has just purchased some rather inexpensive, polyester table clothes that wrinkle when washed. Even the client admits that she bought an inferior product. We pretreat these items, wash them in warm...

Wash with Wally: Pricing Large Drop-Off Items

Originally posted - Nov 30, 2012 We are trying to set our wash-dry-fold pricing and have noticed a big difference in how large items are priced. In our area, drycleaners and laundromats with wash-dry-fold services charge a per item fee for comforters, bedspreads,...

Wash with Wally: Keep Store Windows Unobstructed

Originally posted - Nov 21, 2014 I'm building a self-service laundry from the ground up, and I don't want to make any mistakes, even minor ones. My question pertains to my store's windows. Should I install stained glass or clear glass? I would strongly recommend that...

Wash with Wally: How to Wash Throw Rugs

Originally posted - Jun 17, 2013 What advice can you give for washing throw rugs? Most throw rugs can be washed, even with a rubber backing. However, when washing any kind of a rug, wash it in cold water, because it's hard to determine how many different materials the...

Wash with Wally: Cleaning Throw Rugs

Originally posted - Dec 06, 2013 What advice can you give for washing throw rugs? Most throw rugs can be washed, even with a rubber backing. However, when washing any kind of a rug, wash it in cold water — because it's hard to determine how many different materials...

Wash with Wally: Fire-Damaged Dryers

Originally posted - Sep 16, 2013 I have a huge problem with my insurance company. I had a dryer fire, in which half of my dryers were totally destroyed. The other half had minor heat damage, but a lot of smoke and stain damage. The problem I'm having is that the...

This Month's Issue

‘I’d Like to Speak to the Manager’: On the Front Lines with Some of the Laundry Industry’s Leading Store Managers
Business Management: Generate Additional Income Through Greater Market Penetration
Company Close-Up: Western State Design Has Been Helping Laundry Owners Thrive for More Than 50 Years
New Member Spotlight: How Laundry Labs Plans to Change the Industry
And More…

THE LATEST ON LAUNDROMATS

Industry News

Metropolitan Laundry Machinery Named Huebsch Distributor of the Year

Huebsch presented Metropolitan Laundry Machinery Sales, Inc. with the manufacturer's highest honor - the 2016 Distributor of the Year - at a ceremony held June 5 at the Foundation Room inside the House of Blues at Mandalay Bay Hotel in Las Vegas. This is the 13th time...

CLA’ss Dinner Party Packed; Honors Industry Leaders

The Coin Laundry Association held a festive dinner party at The Clean Show on June 6, 2017. In attendance were CLA members including laundry owners, prospective laundry investors, distributors, CLA staff and manufacturers, as well as partners of the organization and...

Clean 2017 Attendance Numbers Top 2015 Event

At a press conference held by the Clean Executive Committee at the Las Vegas Convention Center on the third day of Clean 2017, CEC Chair Mary Scalco released some impressive numbers regarding the first two days of this year's show. Scalco said she was "very pleased...

CLA, DLI Team Up for First-Ever Joint Session at Clean 2017

The Coin Laundry Association and the Drycleaning & Laundry Institute kicked off Day Two of Clean 2017 in Las Vegas with the first joint educational presentation by two of the show's sponsoring organizations in the 40-year history of the event. As CLA President and...

Online Marketing: The 10 Keys to Facebook Success

The first day of Clean 2017 in Las Vegas wrapped up with a jam-packed presentation by digital marketing expert Bonnie Hanson of The Laundry Doctor, based in St. Paul, Minn. Approximately 450 people attended this educational session, which was held in the exhibition...