Wash-Dry-Fold POS has added Sean Henderson to its software development team. Henderson formerly served as operations manager for Liberty Laundry, his family’s chain of laundromats located in northeastern Oklahoma.
“Being the operations manager at Liberty Laundry also meant I was the main repair technician,” Henderson explained. “It was a headache to track equipment problems and repair progress across all three stores at once.”
Henderson’s first project at Wash-Dry-Fold POS was to add a “Repair Ticket” module, an equipment repair log for laundromat washers, dryers and anything else that needs to be fixed. This feature enables attendants to document machine issues through the POS, while simultaneously notifying management with time-stamped records.
“I have been using the Repair Ticket module, and it’s a home run,” emailed James Radovic, owner of Jupiter Laundry and Downtown Stuart Laundry in Florida. “I can now find out what happened, when it happened and see repeat problems. This will tighten up my repair costs. Once I see a problem and know what the fix is, I can apply it to other units like it.”
