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Retention Marketing Methods Will Help Keep Your Current Customers Returning Again and Again”Do what you do so well that they will want to see it again” – Walt DisneyHaving authored numerous articles on the technicalities of – and necessity for – attracting...

Out of Necessity

“Necessity is the mother of taking chances.” – Mark TwainA recent visit to a laundromat in the Lower Price Hill enclave in Cincinnati got me thinking about our business and the nature of necessity. The aforementioned laundry is Washing Well community...

Staffing Up

How Today’s Labor Market is Impacting the Laundry BusinessWhen Houston laundry owner Rob Maes looks at his 2017 W-2 forms, one number jumps out at him – 600.As in a 600-percent employee turnover rate.” In other words,” Maes clarified, “on...