At Your Service
Originally posted – Jun 03, 2014 Last time, I discussed some of the questions you should ask your wash-dry-fold customers in order to best process their laundry. In this article, I’d like to take that customer service topic a bit further and talk about...Grease is the Word
Originally posted – Mar 07, 2014 During a recent webinar I conducted for the Coin Laundry Association, one of the questions that came up from several of the attendees was how to handle tough kitchen grease stains – either in a residential wash-dry-fold load or a...
For Rent…
Originally posted – July issue/2012 An Interview with National Apartment Association CEO Douglas Culkin As a self-service laundry owner, your stiffest competition is likely coming from that nearby multi-unit apartment building, which instead should be supplying...
The Laundry Doctor’s Inbox
Originally posted -Feb 01, 2013 Since I opened my coin laundry, and especially since I started writing for PlanetLaundry, I notice that the Laundry Doctor receives quite of bit of e-mail – from laundry owners and laundry “doers” alike – asking my advice on...
For Rent
Originally posted – Mar 16, 2012 One aspect of the commercial laundry business with which many self-service laundry owners have had great success – and a segment of the drop-off laundry category that all operators should at least consider – is linen...
Going to the Mat
Originally posted -May 29, 2013 Clearly, not everybody wants – or needs – to go to a self-service laundry. However, there are some items that almost everyone needs to get cleaned once in a while that would best be handled by a professionally equipped...
Reaching the ‘Finish’ Line
Originally posted -Mar 01, 2013 There are several ways to bridge the gap between doing “traditional” wash-dry-fold at your store and taking it a step further to offer your customers a more finished laundry product. A lot of laundry owners have bridged that...
Playing ‘Tag’ with Wash-Dry-Fold Business
Originally posted – Jun 25, 2013 As your wash-dry-fold business grows from doing just a few loads at a time to handling several loads simultaneously, one of the biggest challenges you’ll face is simply keeping track of all the orders that come in....
Leather… Or Not?
Originally posted – Oct 25, 2013 If you offer a wash-dry-fold service, you will from time to time take in some leather garments. But don’t be afraid of them. Leather cleaning is one of the easiest types of cleaning you can do, since most stains don’t...
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