Through Your Customers’ Eyes
Taking the Mystery Out of Customer Service In a former life, I used to sell mystery shopping services. And most of the mom-and-pop entrepreneurs I approached typically had trouble understanding why they needed it. However, they heartily agreed that “large” companies...
Continental Girbau West to Host Vended Laundry Profit Symposiums
Continental Girbau West has announced two upcoming Vended Laundry Profit Symposiums – one on September 25 in Tempe, Ariz., and the other on September 28 in Santa Fe Springs, Calif. These free events – both of which will run from 10:00 a.m. to 4:00 p.m. – are open to...Mountain Electronics Acquires Assets of Metro Laundry Tech Corp.
Mountain Electronics, headquartered in Burnsville, N.C., has acquired the assets of Metro Laundry Tech Corp., a remanufacturer of commercial laundry equipment based in New York City. All of Metro Laundry Tech’s repair services will be relocated to Mountain’s facility...
Cents Raises $40 Million Series B Funding to Support Garment-Care Industry
Laundry business management platform Cents has announced the close of a $40 million Series B funding round. The round was led by strategic venture capital firm Camber Creek, with participation from previous investors Bessemer Venture Partners and Tiger Global....HappyNest Expands Service in Florida
Laundry pickup-and-delivery service HappyNest has expanded its availability within the Orlando, Fla., market through its new partner, Lake Eustis Laundry Inc. The facility now provides PUD laundry services to residents and businesses in Yalaha, Kissimmee, Sorrento,...Safeguarding the Sales Tax Exemption for Self-Service Laundry in Nebraska
Earlier this year, various legislators introduced no fewer than eight bills that sought to expand the sales tax base in the state of Nebraska. If any of those bills were to pass and include self-service laundry as part of their tax expansion plans, laundromat owners...Alliance’s ProCapture Video Wins Four Awards at Industry Event
Alliance Laundry Systems’ launch video for the company’s new lint capture system, ProCapture, recently was recognized by the video industry. The video picked up four awards at the Telly Awards, which honor excellence in video and television across all screens....
From Demographics to Dollars
Industry Experts Decode the Art and Science of Finding the Ideal Laundromat Location “Location, location, location.” You’ve heard it hundreds of times. It’s the key to retail success. It’s your magic wand to laundromat riches. Just find that ideal location. But what...
Born of Necessity and Innovation
Local Entrepreneurs Build Sustainable Alaskan Laundromat, Addressing Arctic Challenges and Community Needs In the heart of Fairbanks, Alaska, which is well known for evening skies painted brilliant hues by the Northern Lights and lit brightly by the midnight sun, a...
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Create a Standout Customer Experience
Discover tips, tools, and a checklist to upgrade your laundromat’s customer service and create a standout experience.