Competing
Originally posted – Sep issue/2012 How to Respond When a New Laundromat Enters Your Market When the closest competitor to one of Brian Brunckhorst’s coin laundries in northern California lost its lease, the multi-store owner was understandably overjoyed –...At Your Service: What Laundry Customers Really Want
Orginally posted – Sep 11, 2013 Attracting and retaining more customers are the keys to any successful business. As a result, figuring out just what it is your laundry customers really want or need to spend their money on – and then giving it to them – is the...Vital Signs
Neglect Your Store’s Signage at Your Own Risk Because a laundromat is a self-service business, there is the tendency among some owners to have a “build-it-and-they-will-wash” attitude toward their stores. In other words, the focus is primarily on the...Teamwork
Originally posted – Jun 25, 2014 [This is the first of a two-part series on ways to build a successful team of laundry attendants.] Perhaps it’s easy for the uninitiated to underestimate the job that self-service laundry attendants perform. However, their...Get in the Game
Originally posted – Aug 26, 2014 For many self-service laundry owners, the coin-operated amusement industry may be an untapped business opportunity. Games and other arcade-style machines offer outstanding profit potential for store operators who are willing to...
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