Building a Winning Team, Part 3

The Right Attendants with the Proper Training Will Have Customers Viewing You and Your Staff as Their Local Laundry Experts [This is the third of a three-part series on hiring and training laundry attendants.] Last month, I discussed how to track a new...

Building a Winning Team, Part 2

How to Quickly Track a New Hire’s Progress and Likelihood of Success Right from the Beginning [This is the second of a three-part series on hiring and training laundry attendants.] Last month, in the first of our series on attendants, I noted that it was...

Building a Winning Team

Here’s How to Improve Your Chances of Hiring Quality Attendants – And Starting Them Off of the Right Foot [This is the first of a three-part series on hiring and training laundry attendants.] To me, employee training actually starts with the hiring...

Risky Business

Unless You Regularly Tackle Tough Commercial Laundry Stains, Chlorine Bleach Most Likely is an Unnecessary Risk to Your Wash-Dry-Fold Service I recently received a phone call from a CLA member who had just ruined a wash-dry-fold order. As it turned out, one of her...

Risky Business

Although Biohazard Laundry Poses Some Obvious Challenges, With the Proper Procedures in Place, It Can Become a Profitable Segment of Your Full-Service Laundry Operation One of the biggest decisions you’ll need to make with regard to your wash-dry-fold and...

Two for One

The Doctor Tackles a Couple of Common Laundry Questions Recently, a number of self-service laundry owners have asked me about two specific topics related to their businesses. As a result, I thought I would address each issue in this month’s column. One of the...