Huebsch has named Aaron and Andrea Milam the latest recipients of its Store Owner of the Quarter Award. The Milams own The Laundry Room, located in Pasadena, Calif.
“The Milams demonstrate exceptional dedication to providing customers with the best laundry experience possible,” said Kathryn Rowen, Huebsch North American sales manager. “Their ongoing commitment to customer service, as well as their innovative ideas and passion for continuously enhancing the aesthetics and technology in their store, have made them a great partner. We look forward to growing this partnership in the future and watching their business continue to succeed.”
The couple first realized the potential investment opportunity a laundry business could provide when they installed coin-operated washers and dryers in their rental properties. After seeing the revenue stream it provided, in addition to increasing renter satisfaction, they decided to start looking into opening a self-service laundry. After years of searching for the right location, the couple purchased an existing store that was close to home, but in need of remodeling.
After the Milams remodeled the laundry and had operated the business for a year, they decided to replace their outdated equipment. For this retooling project, they worked closely with ACE Commercial Laundry Equipment’s Andy Wray and Rudy Munoz to select the best mix of machines for their store.
“It was important for us to find the right partners for our laundromat business,” Aaron Milam said. “Our goal was to differentiate our store from others, and ACE was able to deliver the most efficient equipment and the best aesthetics while working within our replacement budget. ACE’s professionalism and knowledge of the industry was unparalleled, and they are truly invested in helping our laundromat grow and succeed.”
The laundromat also offers a wash-dry-fold service for local residents and businesses, which features texting capabilities to notify customers when their orders are complete.
“The Milams are dedicated to providing customers with efficient and innovative services, a comfortable environment, and state-of-the-art equipment to create an enjoyable experience at The Laundry Room,” according to Huebsch. The company added that the couple’s commitment to always looking for ways to enhance their store – and, ultimately, their customers’ experiences – has earned them the title of Store Owner of the Quarter.
