Avoid Customer Complaints… Before They Ever Occur
Originally posted – Apr 22, 2014 Professional drycleaners have a number of releases they have their customers fill out, because of all the delicate and specialty items they handle – such as silk, leather and so on. In essence, these drycleaners are telling their...Stains Are Not Created Equal
Originally posted – Apr 04, 2014 When it comes to drop-off laundry, there are different levels of wash-dry-fold service. And it’s up to each individual owner to define what that level of service should be for his or her particular store. For instance, I...The Doctor’s Diagnoses
Originally posted – Dec 27, 2013 I recently conducted a webinar for the Coin Laundry Association, dealing with commercial stain removal. After my presentation, I received a number of great questions from the attendees, so I thought I would share of few of them...Fire and Water Restoration
Originally posted – Sep 12, 2012 I get calls from laundry owners all across the country about how to handle garments that either have been through fires or damaged by flooding. And, personally, I’ve done a good deal of work with a number of fire and water...
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