Attend to Your Attendants

Understanding the Individual Nature of Your Employees Will Make You a More Successful Laundry Owner It is generally accepted that there are – give or take – approximately 30,000 self-service laundries operating within the United States. Therefore, it’s likely...

Are You Making Your Customers Work Too Hard?

Like all businesses, self-service laundries succeed or fail for a myriad of reasons. Over the years, I’ve had the opportunity to interview scores of laundry owners – and, when I do, I always ask them why they think they either have succeeded or perhaps not done so...

Watch Your Language

[ Originally posted – Feb 17, 2012 Words are extremely powerful in the world of marketing. In fact, I’d argue that nothing is more important. Every word you choose for your advertising will either help you or hurt you. Not many words are neutral in their...

Keeping the Doors Open

Originally posted – Jun 25, 2012 When it comes to how often businesses fail and how long it takes to fail, it’s difficult to separate fact from fiction. Of course, if you listen to the experts, starting a small business seems to be right up there with...