Less is More
Originally posted – Oct 04, 2012 All five of my laundromats are strictly self-service operations – no wash-dry-fold service, no commercial accounts, no coffee shop. I do just one thing… and strive to do it very well. As small-business owners, we get offered all...Making a Name for Ourselves
Originally posted – Mar 27, 2012 What is our industry’s brand? I’m fond of the following motto that I derived from the insightful consumer research conducted by the Coin Laundry Association: Our customers want time-savings and convenience in a clean,...Take Notes – And Then Take Action
Originally posted – Aug 15, 2012 Each year, one of the most valuable things a self-service laundry owner can do is attend distributor shows. And please notice that I didn’t just say “your distributor show.” The reason for this is because I...Open for Business
Originally posted – Jan issue/2012 You’ve searched far and wide for that perfect laundry location or undervalued existing laundromat. You’ve met with every distributor and examined each manufacturer’s spec sheets with a fine-toothed comb before...A Time to Reflect A Time to Move Forward
Originally posted – Dec issue/2012 As I write this column in late October, it seems to be more of a time of positive activity than a time of reflection. I just recently returned from the Coin Laundry Association’s Excellence in Laundry Conference in Palm...‘Face’ the Facts
Originally posted – Mar 25, 2013 If you are like me, a small-business owner, you most likely have heard of Facebook. You may even have a Facebook page for your business, but you may be wondering how to use Facebook practically to promote your business. I say...A Plan Comes Together
Originally posted – Jun 11, 2013 In past columns, I’ve discussed the value of networking and the ideas I’ve picked up at industry events – ideas that have helped me save and make more money at my stores. A perfect example of this occurred last...
Be Aware, Be Prepared, Be Safe
Originally posted – Feb 14, 2012 How far do we need to go to protect our businesses, our customers, our property and, most importantly, our lives? As a former law enforcement officer and now a commercial laundry equipment distributor, I have combined my past...Don’t Be the ‘Fall Guy’
Orignially posted – Oct 23, 2013 Slips, trips and falls can cost you much more than money. They can rob you of public trust and damage your brand. And, according the National Safety Council, more than 9 million disabling slips and falls occur each year, costing...
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