The Big Ten

Originally posted – Feb 05, 2014 Most people seem to love lists. Maybe it’s because we live in an era of overstimulation, especially in terms of information – and lists tend to bring order to the chaos. Perhaps it’s because lists help you...

Get Psyched Up!

Originally posted – Oct 04, 2013 Knowing yourself is the beginning of all wisdom” – Aristotle In my view, the only thing perpetually common to your laundry business is you. Customers come and go, attendants come and go, landlords come and go… even machines...

What If?

Originally posted – Nov 25, 2014 “Write the bad things that happen to you in the sand; that way they can be easily erased from your memory.” – Middle Eastern proverb I’ve noticed that very often when things “go wrong”based on...

Listen… Really Listen!

Originally posted – Nov 08, 2013 “One advantage of talking to yourself is that you know at least somebody is listening.” – Franklin P. Jones, American journalist Humans (and most other animals) are born with two ears and one mouth – which can be...

Go Public

Originally posted – Feb 27, 2013 “If I was down to my last dollar, I’d spend it on public relations.” – Bill Gates If you asked 10 people to define public relations, you’d likely get 10 different answers. Within the broad scope of...

To ‘Coin’ a Phrase

Originally posted – Apr 25, 2014 The most popular and traditional way to keep up with information about one’s specific business or profession is by simply reading information offered by knowledgeable individuals who also reside within, or are closely...

Master the Changeup

Originally posted – Sep 12, 2013 “Time is a dressmaker specializing in alterations.” – Faith Baldwin, U.S. author and novelist We are living in a time when the rate of change is like none other in history. Today, the slow path is reserved for those...

Blaze a Trail

Originally posted – Apr 14, 2014 Extremely successful individuals in any industry have always fascinated me because they’re significantly different from the rest of the pack. They dramatically stand out. They’re not part of the herd… they’re...

More Lessons from the Gift Shop

Originally posted – Feb 19, 2013 Several months ago, I wrote a column entitled, “Philosophers in the Gift Shop.” In that column, I mentioned how every Sunday I work in the emergency department of a large metropolitan Detroit hospital. And, within...