by Stephen Bean | Jan 21, 2015 | The Business Mind
Orignally posted – Sep 28, 2012 Every small business – including your self-service laundry – reflects the personal ethics, values and specific work habits of its owner. Your “business aura” is an exact mirror image of you, the owner. And the people...
by Stephen Bean | Jan 21, 2015 | The Business Mind
Originally posted – Jul 09, 2013 Think left and think right, And think low and think high, Oh, the thinks you can think up, If only you try.” – Dr. Seuss Creativity has got to be the coolest of all the mental skills. After all, it’s...
by Stephen Bean | Jan 21, 2015 | The Business Mind
Originally posted – Jun 05, 2013 The absolute best time to improve yourself – and your habits – is the present. Why wait? Here’s a sobering thought: at this very moment, you’re the youngest you’ll ever be and the oldest you’ve ever been....
by Stephen Bean | Jan 21, 2015 | The Business Mind
Originally posted – Sep 09, 2014 The late Hall of Fame baseball manager George “Sparky” Anderson was a down-home, good-hearted, likable and highly intelligent guy. And, during his years managing the Cincinnati Reds and Detroit Tigers, he also was a...
by Stephen Bean | Jan 21, 2015 | The Business Mind
Originally posted – Feb 13, 2012 Every Sunday, I work as a volunteer in the emergency department of a major hospital in the Detroit area. This particular hospital happens to have an extraordinary gift shop. One of the best features of this shop is its amazing...
by Stephen Bean | Jan 21, 2015 | The Business Mind
Originally posted – Jul 16, 2014 I have often thought that, to gain market share, effective advertising is the name but cleverly pairing features and benefits is the game. Not only is this true, but I guess it’s poetic justice as well. There’s old...
by Stephen Bean | Jan 21, 2015 | The Business Mind
Originally posted – May 12, 2014 Isn’t the internet amazing? Just think about it – from your computer or mobile device, you have the ability to explore the world and, along with it, a world of knowledge. It’s virtually limitless in terms of the...
by Jeff Gardner | Jan 20, 2015 | Featured Articles, Feature 1, Feature 2, Feature 3, The Laundry Doctor
Originally posted – Jun 03, 2014 Last time, I discussed some of the questions you should ask your wash-dry-fold customers in order to best process their laundry. In this article, I’d like to take that customer service topic a bit further and talk about...
by Editor | Jan 20, 2015 | Featured Articles, Feature 1, Feature 2, Feature 3
Originally posted – Mar 07, 2014 During a recent webinar I conducted for the Coin Laundry Association, one of the questions that came up from several of the attendees was how to handle tough kitchen grease stains – either in a residential wash-dry-fold load or a...
by Editor | Jan 20, 2015 | Up Close
Originally posted – July issue/2012 An Interview with National Apartment Association CEO Douglas Culkin As a self-service laundry owner, your stiffest competition is likely coming from that nearby multi-unit apartment building, which instead should be supplying...