PlanetLaundry Podcast
America’s #1 Resource for Vended Laundry News & Info
PlanetLaundry is the official publication of CLA and is trusted by thousands of laundry professionals to deliver the latest news and industry-specific topics.
The Art of Legendary Customer Service
How to Create a Culture of Connection Within Your Marketplace Customer service in a laundromat may not qualify as an “art form,” per se. However, over the years, I’ve encountered some fantastic store owners and attendants who let me know that I definitely was in the...
The New ABCs of Worker Classification
Are Your Workers ‘Employees’ or ‘Independent Contractors?’ In 2018, the California Supreme Court issued a decision in Dynamex Operations West, Inc. v. Superior Court of Los Angeles in which a new standard – commonly referred to as the “ABC Test” – will be used to...
Building a Winning Team
Finding, Attracting and Retaining Great Employees The numbers are sobering, if not downright depressing. Studies suggest that the annual turnover rate for hourly employees hovers around 50 percent. What’s more, these figures vary broadly by industry and by business....
Headlines
Digital Marketing 101
Executing the Basics to Promote Your Laundromat Digital marketing can get complicated. Really complicated – really quickly. So, this article is dedicated to all of those laundromat owners and managers out there who could use some help executing just a basic digital...
Wash with Wally: Selecting the Perfect Laundry Site
I’m interested in building a new laundromat. I have two locations, but I feel that I have time to handle a third store as well. My first two laundries were built by the previous owners, so I’m not very familiar with the due diligence process of knowing how to properly...
HappyNest Expands Into Boston Area
Laundry pickup-and-delivery service HappyNest is now available in Boston, through its new partner, Boston Laundry, Inc. The 9,000-square-foot facility in Malden, Mass., serves residents and businesses in cities and towns throughout Essex, Middlesex and Suffolk...
Setomatic-SpyderWash Names West Coast Account Manager
Setomatic Systems-SpyderWash has named Ryan West its new West Coast account manager. West began his career in the laundry industry 10 year ago, as a laundromat owner. Since then, he has held laundry equipment sales and laundromat brokerage positions at Elite Business...
Planet Laundry Podcast Episode 24: An Interview with Mike Kelly
Welcome to the PlanetLaundry Podcast – brought to you by PlanetLaundry, the magazine of the Coin Laundry Association. In this episode, Coin Laundry Association Director of Membership and Education Danielle Bauer chats with Mike Kelly, director of distribution...
Embracing Change
I began my career in the commercial laundry industry in 1980 as a regional sales manager for one of the major equipment manufacturers. Since then, I’ve held various sales and management positions, owned a finance company focused on the laundromat industry, served as a...
Statewide Laundry Unveils Enhanced Website
Statewide Laundry Equipment – a regional distributor serving Florida, Georgia, South Carolina, North Carolina and southern Virginia – has launched a redesigned website featuring a number of new user-friendly features. The company has remodeled its website to better...
Make Yourself Replaceable
Stop Working IN Your Laundromat Business One of the most common questions I receive when helping other laundromat owners is how to build a great team. Typically underpinned within this question is a bigger question, and it usually follows shortly thereafter – that...
SuperSuds Adds Third HappyNest Territory
Laundry pickup-and-delivery service HappyNest is now available in Richmond, Va., via its laundromat partner, SuperSuds. The Richmond-based facility is also serving Chester, Chesterfield, Henrico and Midlothian. Earlier this year, HappyNest expanded into Prince William...
‘Web’ Site Selection
Developing a Strong Online Community for Your Laundry Business We all know that finding just the right site for your laundromat can make all the difference in whether or not your new business is a success. And the same goes for your “digital site” – that is, your...
Signs, Signs… Everywhere a Sign
How to Make Signage an Essential Ingredient of Your Laundromat’s Marketing Strategy Have you ever thought about how many signs you see in a given day? Likely, it numbers in the hundreds if you consider the signage on the internet, on buildings, on billboards, and in...
Wash-Dry-Fold POS Hires Customer Success Manager
Wash-Dry-Fold POS has named Chelsea Ramsey as the company’s customer success manager. Most recently, Ramsey managed eight locations within the Splash ’Em Out Coin Laundry chain in Kentucky. “Not only had she already taught dozens of laundromat attendants how to use...
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This Month's Issue
- ‘I’d Like to Speak to the Manager’: On the Front Lines with Some of the Laundry Industry’s Leading Store Managers
- Business Management: Generate Additional Income Through Greater Market Penetration
- Company Close-Up: Western State Design Has Been Helping Laundry Owners Thrive for More Than 50 Years
- New Member Spotlight: How Laundry Labs Plans to Change the Industry
- And More…
THE LATEST ON LAUNDROMATS
Industry News
Clean 2022: CLA Panel ‘Delivers the Goods’
Many laundromat owners have taken their self-service business to the next level by adding wash-dry-fold and pickup-and-delivery services. What’s more, those who already provide their customers these full-service offerings are raising the bar. Residential wash-dry-fold...
Clean 2022: Evaluating New Technology for Your Business
With so many different systems available for laundromat management, payment acceptance, accounting, point-of-sale for wash-dry-fold and pickup and delivery, and more, it can be overwhelming to choose the right system for your business. In the second CLA educational...
Clean 2022: CLA Panel Speaks to Aspiring Laundry Owners
The second day of the Coin Laundry Association’s educational program at Clean 2022 in Atlanta kicked off with a focus on prospective investors and aspiring laundromat owners. The morning’s first session – “Everything You Need to Know About Your First Laundromat” – was...
New CLA Board Members Take Center Stage at Clean ’22
The Coin Laundry Association has welcomed three highly respected industry leaders to its 2022 Board of Directors – each of whom agreed to generously share his industry knowledge during the association’s educational programming at Clean 2022 in Atlanta. Brian...
LaundryCares Hosts ‘Lunch & Learn’ in Atlanta
On the first day of Clean 2022 in Atlanta, the LaundryCares Foundation hosted a free luncheon, on the heels of its popular morning educational session on how to leverage community engagement for social impact and profit. Attendees to this luncheon event further...
FROM YOUR FAVORITE INDUSTRY EXPERTS
Columns
The Laundry Doctor
Stains Are Not Created Equal
Originally posted - Apr 04, 2014 When it comes to drop-off laundry, there are different levels of wash-dry-fold service. And it's up to each individual owner to define what that level of service should be for his or her particular store. For instance, I recently spoke...
The Business Mind
Unchained!
Remove the Unrealistic Limits on Your Business and Professional Goals"Everything you want is just outside of your comfort zone." – Robert Allen, American authorNearly all of the hundreds of laundry owners I have consulted with over the years have expressed to me the...
Wash With Wally
Wash with Wally: Increasing Store Capacity, Removing Musty Odors, More…
I'm having trouble removing a musty odor from some of my drop-off customers' garments. What's the problem, and more importantly what's the solution? Most likely, the problem is with the materials that are being used by the garment manufacturers. Today, most cotton...
Viewpoint
Let’s Build on the Many Successes of 2015
As we head into 2016, I'd like to reflect on some of the successes of 2015. In my mind, the greatest accomplishment of 2015 was the Coin Laundry Association's revitalization of its LaundryCares Foundation. As many of you know, LaundryCares has been around since 2006,...
Digital Marketing
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Strategic Corporate Allies Program
Our Strategic Corporate Allies support CLA’s mission through advocacy, education, and innovation to strengthen the industry, advance our members’ businesses, and prepare the next generation of laundry professionals for the future.
Interested in becoming a Strategic Corporate Ally of CLA? Contact President & CEO, Brian Wallace via email at [email protected] or call (630) 491-0499.
