Laying It on the Line

Laying It on the Line

Why Laundromat Entrepreneurs Take the Risks They Do Starting or buying a business is… well, risky business. After all, research tells us that roughly one-third of all small businesses fail within the first two years. So, why do people do it? What could these...
Anger Management

Anger Management

Seven Psychologically Sound Ways to Deal with Angry, Irate or Emotionally Difficult Customers Every laundromat owner is going to come face to face with angry, difficult or emotionally challenging customers from time to time. After all, you can’t please everyone....
Are You a Quitter?

Are You a Quitter?

The Key to Success is Knowing When to Quit – And When to Hang On “Never, never, never give up.” – U.K. Prime Minister Winston Churchill, on October 29, 1941, as World War II raged through Europe Winston Churchill was a strong believer that persistence is everything...
The Discomfort of Uncertainty

The Discomfort of Uncertainty

For Entrepreneurs, Uncertainty is a Part of Daily Life – Accepting the Inevitable Anxiety of This ‘High Stakes Waiting’ Game is Half the Battle Believe it or not, there is a science of uncertainty. Some psychologists actually study and conduct research in this field....