Philosophers in the Gift Shop
Originally posted – Feb 13, 2012 Every Sunday, I work as a volunteer in the emergency department of a major hospital in the Detroit area. This particular hospital happens to have an extraordinary gift shop. One of the best features of this shop is its amazing...The Perfect Blend
Originally posted – Jul 16, 2014 I have often thought that, to gain market share, effective advertising is the name but cleverly pairing features and benefits is the game. Not only is this true, but I guess it’s poetic justice as well. There’s old...Spin Some New Webs
Originally posted – May 12, 2014 Isn’t the internet amazing? Just think about it – from your computer or mobile device, you have the ability to explore the world and, along with it, a world of knowledge. It’s virtually limitless in terms of the...At Your Service
Originally posted – Jun 03, 2014 Last time, I discussed some of the questions you should ask your wash-dry-fold customers in order to best process their laundry. In this article, I’d like to take that customer service topic a bit further and talk about...Grease is the Word
Originally posted – Mar 07, 2014 During a recent webinar I conducted for the Coin Laundry Association, one of the questions that came up from several of the attendees was how to handle tough kitchen grease stains – either in a residential wash-dry-fold load or a...
For Rent…
Originally posted – July issue/2012 An Interview with National Apartment Association CEO Douglas Culkin As a self-service laundry owner, your stiffest competition is likely coming from that nearby multi-unit apartment building, which instead should be supplying...
The Laundry Doctor’s Inbox
Originally posted -Feb 01, 2013 Since I opened my coin laundry, and especially since I started writing for PlanetLaundry, I notice that the Laundry Doctor receives quite of bit of e-mail – from laundry owners and laundry “doers” alike – asking my advice on...
For Rent
Originally posted – Mar 16, 2012 One aspect of the commercial laundry business with which many self-service laundry owners have had great success – and a segment of the drop-off laundry category that all operators should at least consider – is linen...
Going to the Mat
Originally posted -May 29, 2013 Clearly, not everybody wants – or needs – to go to a self-service laundry. However, there are some items that almost everyone needs to get cleaned once in a while that would best be handled by a professionally equipped...
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