Originally posted - Feb issue/2012 Customers Are Looking For You Online. Can They Find You When was the last time you looked up a business' phone number in the Yellow Pages? When last did you rely on the knowledge of a sales assistant when looking to make an informed...

Originally posted - Oct issue/2012 A Look at Some of Today's Successful ‘No-Frills' Laundry Operations If you spend any time reading the industry trade magazines, surfing the industry websites or attending industry events, you might be led to believe that the only...

Originally posted - Sep 29, 2014 The ultimate goal is to keep your washers and dryers humming from opening to closing. After all, every piece of laundry equipment sitting idle is missed revenue that will never be replaced. For certain laundry owners, the answer may be...

Originally posted - Mar 25, 2013 If you are like me, a small-business owner, you most likely have heard of Facebook. You may even have a Facebook page for your business, but you may be wondering how to use Facebook practically to promote your business. I say...

Originally posted - Jun 11, 2013 In past columns, I've discussed the value of networking and the ideas I've picked up at industry events – ideas that have helped me save and make more money at my stores. A perfect example of this occurred last October, when I was in...

Originally posted - Feb 14, 2012 How far do we need to go to protect our businesses, our customers, our property and, most importantly, our lives? As a former law enforcement officer and now a commercial laundry equipment distributor, I have combined my past...

Orignially posted - Oct 23, 2013 Slips, trips and falls can cost you much more than money. They can rob you of public trust and damage your brand. And, according the National Safety Council, more than 9 million disabling slips and falls occur each year, costing an...

Originally posted Dec.issue/2012 Eight Trends and Issues Sure to Impact Your Business Life in 2013 "I don't set trends. I just find out what they are and exploit them.” – Dick Clark Yes, your small-business world can change quickly. And, yes, outside forces and new...

Originally posted - March issue/2012 Accurately Calculating What Your Vend Prices Should Be Goes Well Beyond Figuring Out the Cost of a Wash and Dry It's not uncommon for newcomers to the industry to ask how to accurately calculate the cost of a wash and a dry to help...

Originally posted - Dec 28, 2012 The subject of EBT, or Electronic Benefit Transfer, acceptance has been a topic of discussion that is increasing in frequency among today's self-service laundry owners. The question of whether this new form of benefits payment can be...

Originally posted - Jan 26, 2012 Despite all of the economic gloom and doom we've endured in recent years, I'm seeing some strong reasons for optimism in 2012, especially for coin laundry owners. And the best reason to be optimistic is because most of you reading this...

Originally posted - Jan 27, 2012 To understand how our utilities affect our bottom lines, we've got to understand our utility bills. Since I'm often asked to do analyses on energy savings, I've gotten a lot of practice at reading natural gas bills. In this article,...