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What should be said about a former employee when you receive a call from a prospective new employer requesting information about the employee's performance? In one California case, the plaintiff voluntarily left her employment with the defendant and then sought new...

The concept of common sense clashed with company policy in a decision regarding an El Torito Restaurant in Burlingame, Calif. A disabled individual requested permission to use the employee restroom on the first floor, to avoid dealing with the 18-stair climb leading...

Picture this scenario: A woman slips and falls on the floor of your self-service laundry and suffers substantial injury to her back. An ambulance is called to transport the customer to a nearby hospital. The wailing sound of the siren grows fainter and fainter as the...

Originally - Sep 16, 2014 Technically, the Great Recession lasted from December 2007 to June 2009. That's what the economists and history books will tell you. However, some laundry professionals might have a slightly different timeline. It began with the bursting of...

Originally posted - May 28, 2014 Each year, billions of dollars go through apartment laundry rooms, which provide basically the same service your laundromat offers. And, although the target demographics for self-service laundries and apartment laundry rooms are...

Originally posted - Oct 11, 2013 Jason Dodge – who owns Milwaukee Laundry & Tanning in Milwaukee, Wis. – has been in the self-service laundry business since 2007. And, until recently, his store has looked pretty much like every other laundromat in town. However,...

Originally posted - Apr 24, 2014 Water covers approximately 70 percent of the Earth's surface. However, less than 1 percent of that is available for human use – such as agricultural, domestic, commercial, industrial and environmental needs. To make matters even...

Originally posted - Dec 26, 2013 Detergent. Besides water, natural gas and electricity, it's perhaps the hottest commodity at your self-service laundry. Whether you sell it in your vending machine or over the counter, or simply prefer to let your customers bring in...

Originally posted - Jun 26, 2014 Morgan Gary recently received an MBA in sustainable business. Not coincidentally, she also just opened her very own sustainable business – Spin Laundry Lounge, which is described as an eco-friendly laundromat within a "retro-mod" café...

Originally posted - Jul 31, 2014 Other than location, the most crucial contributing factor to the ultimate success or failure of any self-service laundry is the layout and design of the store's interior. "When you spend time and attention on the layout and design of a...

Originally posted - Mar 28, 2014 Nearly every month since its inception, this magazine has provided readers with enlightening, behind-the-scenes glimpses at self-service laundry businesses across the United States. From new investors to veteran operators, sole...

Originally posted - March issue/2012 How to Keep Your IPSO Washer-Extractors Running Efficiently Your car always seems to run better when it's clean. The same holds true for your IPSO washer-extractors. A clean, well-maintained machine shows your customers that you...

Originally posted - Jul 23, 2014 [This is the second of a two-part series on ways to build a successful team of laundry attendants.] We recently reached out to a number of self-service laundry owners and asked them to briefly outline their team management practices...

Originally posted - Jul 23, 2014 [This is the second of a two-part series on ways to build a successful team of laundry attendants.] We recently reached out to a number of self-service laundry owners and asked them to briefly outline their team management practices...