PlanetLaundry Podcast
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10 Ways to Irritate Your Customers… Guaranteed!
Originally posted - Jan 04, 2012 The coin laundry business is a volume-driven business. In other words, the more customers the better – and your machines don't get tired, don't take vacations, don't complain and never refuse to wash and dry a load of clothes....
At Your Service
Originally posted - Jun 03, 2014 Last time, I discussed some of the questions you should ask your wash-dry-fold customers in order to best process their laundry. In this article, I'd like to take that customer service topic a bit further and talk about training your...
Grease is the Word
Originally posted - Mar 07, 2014 During a recent webinar I conducted for the Coin Laundry Association, one of the questions that came up from several of the attendees was how to handle tough kitchen grease stains – either in a residential wash-dry-fold load or a...
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Wash with Wally: Purchasing a Vacated Laundry
Originally posted - Nov 01, 2013 I've found a coin laundry that's been closed up. All of the plumbing and electrical are still intact. I only have to reequip it, and I'm in business. What should I look for or try to find out before I sign the lease? I would proceed...
Wash with Wally: Removing Ink Stains
Originally posted - Aug 30, 2012 At my small laundromat, I often have a problem with customers washing and drying their clothes with ballpoint pens in the pockets. This has created a major staining problem in my dryer drums. I have used rubbing alcohol and hair spray...
Wash with Wally: Wrinkle-Free Table Clothes
Originally posted - Jun 04, 2014 I service a commercial account that has just purchased some rather inexpensive, polyester table clothes that wrinkle when washed. Even the client admits that she bought an inferior product. We pretreat these items, wash them in warm...
Wash with Wally: Pricing Large Drop-Off Items
Originally posted - Nov 30, 2012 We are trying to set our wash-dry-fold pricing and have noticed a big difference in how large items are priced. In our area, drycleaners and laundromats with wash-dry-fold services charge a per item fee for comforters, bedspreads,...
Wash with Wally: Keep Store Windows Unobstructed
Originally posted - Nov 21, 2014 I'm building a self-service laundry from the ground up, and I don't want to make any mistakes, even minor ones. My question pertains to my store's windows. Should I install stained glass or clear glass? I would strongly recommend that...
Wash with Wally: How to Wash Throw Rugs
Originally posted - Jun 17, 2013 What advice can you give for washing throw rugs? Most throw rugs can be washed, even with a rubber backing. However, when washing any kind of a rug, wash it in cold water, because it's hard to determine how many different materials the...
Wash with Wally: Cleaning Throw Rugs
Originally posted - Dec 06, 2013 What advice can you give for washing throw rugs? Most throw rugs can be washed, even with a rubber backing. However, when washing any kind of a rug, wash it in cold water — because it's hard to determine how many different materials...
Wash with Wally: Fire-Damaged Dryers
Originally posted - Sep 16, 2013 I have a huge problem with my insurance company. I had a dryer fire, in which half of my dryers were totally destroyed. The other half had minor heat damage, but a lot of smoke and stain damage. The problem I'm having is that the...
Wash with Wally: Fragrances and Scents
Originally posted - Dec 10, 2014 I have a question about fragrances and scents. Is there any way to add something different to the wash to get it smelling fresh, aside from the normal scented detergents or fabric softeners? Sometimes I wish there was something to add...
Wash with Wally: What to Consider Before Adding Drop-Off Drycleaning
Originally posted - Aug 13, 2012 I have a coin laundry and am interested in adding a drop-off drycleaning business. Can you give me any suggestions regarding things I might need to know and/or do before adding this to my current operation? First of all, you have to...
Wash with Wally: Dealing with Dog Hair
Originally posted - Jul 01, 2014 What is the best way to remove dog hair from blankets and dog beds? The best way to handle such a situation is to put these items in the dryer before running them through the wash cycle. Let them run through a drying cycle or two, and...
Wash with Wally: Tracking Loads for Pickup and Delivery
Originally posted - Mar 07, 2013 I'm trying to establish a pickup and delivery business, in addition to my drop-off laundry service. I recently picked up the business of a retirement home, which has about 60 residents. How do I segregate the laundry loads? In other...
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This Month's Issue
- ‘I’d Like to Speak to the Manager’: On the Front Lines with Some of the Laundry Industry’s Leading Store Managers
- Business Management: Generate Additional Income Through Greater Market Penetration
- Company Close-Up: Western State Design Has Been Helping Laundry Owners Thrive for More Than 50 Years
- New Member Spotlight: How Laundry Labs Plans to Change the Industry
- And More…
THE LATEST ON LAUNDROMATS
Industry News
Metropolitan Laundry Machinery Named Huebsch Distributor of the Year
Huebsch presented Metropolitan Laundry Machinery Sales, Inc. with the manufacturer's highest honor - the 2016 Distributor of the Year - at a ceremony held June 5 at the Foundation Room inside the House of Blues at Mandalay Bay Hotel in Las Vegas. This is the 13th time...
CLA’ss Dinner Party Packed; Honors Industry Leaders
The Coin Laundry Association held a festive dinner party at The Clean Show on June 6, 2017. In attendance were CLA members including laundry owners, prospective laundry investors, distributors, CLA staff and manufacturers, as well as partners of the organization and...
Clean 2017 Attendance Numbers Top 2015 Event
At a press conference held by the Clean Executive Committee at the Las Vegas Convention Center on the third day of Clean 2017, CEC Chair Mary Scalco released some impressive numbers regarding the first two days of this year's show. Scalco said she was "very pleased...
CLA, DLI Team Up for First-Ever Joint Session at Clean 2017
The Coin Laundry Association and the Drycleaning & Laundry Institute kicked off Day Two of Clean 2017 in Las Vegas with the first joint educational presentation by two of the show's sponsoring organizations in the 40-year history of the event. As CLA President and...
Online Marketing: The 10 Keys to Facebook Success
The first day of Clean 2017 in Las Vegas wrapped up with a jam-packed presentation by digital marketing expert Bonnie Hanson of The Laundry Doctor, based in St. Paul, Minn. Approximately 450 people attended this educational session, which was held in the exhibition...
FROM YOUR FAVORITE INDUSTRY EXPERTS
Columns
The Laundry Doctor
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The Business Mind
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Wash With Wally
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Viewpoint
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Digital Marketing
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Strategic Corporate Allies Program
Our Strategic Corporate Allies support CLA’s mission through advocacy, education, and innovation to strengthen the industry, advance our members’ businesses, and prepare the next generation of laundry professionals for the future.
Interested in becoming a Strategic Corporate Ally of CLA? Contact President & CEO, Brian Wallace via email at [email protected] or call (630) 491-0499.