Wash-Dry-Fold POS Reaches Company Milestone

Wash-Dry-Fold POS founder Brian Henderson deployed his company’s first three point-of-sale systems as a practical and affordable way to manage employees at Liberty Laundry, his family’s chain of laundromats in Broken Arrow, Okla. After nine years of product growth and...

Safety First, Last… Always

The Laundromat Owner’s Guide to Preventing Accidents, Protecting Your Business, and Controlling Your Insurance Costs As more and more entrepreneurs are discovering, running a laundromat can be a hugely rewarding business. But it also comes with its own set of risks...

Blueprint for Success

The Key Elements of a Laundromat Business Plan “If you fail to plan, you’re planning to fail.” – Benjamin Franklin About 30 years ago when I was considering starting my first business, I met with my wife’s boss, who was a business owner, to get some advice. The first...

Florida Distributors Donate Commercial Washer to Local Pet Rescue Organization

Laundry Owners Warehouse and The Laundry Shop – two laundry distributorships based in Ft. Lauderdale, Fla. – have partnered in support of Paws Fur Recovery, a pet rescue organization located in nearby Indiantown, Fla. The two companies donated a commercial LG washer...

PlanetLaundry Podcast

America’s #1 Resource for Vended Laundry News & Info

PlanetLaundry is the official publication of CLA and is trusted by thousands of laundry professionals to deliver the latest news and industry-specific topics.

The Art of Legendary Customer Service

The Art of Legendary Customer Service

How to Create a Culture of Connection Within Your Marketplace Customer service in a laundromat may not qualify as an “art form,” per se. However, over the years, I’ve encountered some fantastic store owners and attendants who let me know that I definitely was in the...

The New ABCs of Worker Classification

The New ABCs of Worker Classification

Are Your Workers ‘Employees’ or ‘Independent Contractors?’ In 2018, the California Supreme Court issued a decision in Dynamex Operations West, Inc. v. Superior Court of Los Angeles in which a new standard – commonly referred to as the “ABC Test” – will be used to...

Building a Winning Team

Building a Winning Team

Finding, Attracting and Retaining Great Employees The numbers are sobering, if not downright depressing. Studies suggest that the annual turnover rate for hourly employees hovers around 50 percent. What’s more, these figures vary broadly by industry and by business....

Headlines

Statewide Laundry Unveils Enhanced Website

Statewide Laundry Equipment – a regional distributor serving Florida, Georgia, South Carolina, North Carolina and southern Virginia – has launched a redesigned website featuring a number of new user-friendly features. The company has remodeled its website to better...

Make Yourself Replaceable

Stop Working IN Your Laundromat Business One of the most common questions I receive when helping other laundromat owners is how to build a great team. Typically underpinned within this question is a bigger question, and it usually follows shortly thereafter – that...

SuperSuds Adds Third HappyNest Territory

Laundry pickup-and-delivery service HappyNest is now available in Richmond, Va., via its laundromat partner, SuperSuds. The Richmond-based facility is also serving Chester, Chesterfield, Henrico and Midlothian. Earlier this year, HappyNest expanded into Prince William...

‘Web’ Site Selection

Developing a Strong Online Community for Your Laundry Business We all know that finding just the right site for your laundromat can make all the difference in whether or not your new business is a success. And the same goes for your “digital site” – that is, your...

Signs, Signs… Everywhere a Sign

How to Make Signage an Essential Ingredient of Your Laundromat’s Marketing Strategy Have you ever thought about how many signs you see in a given day? Likely, it numbers in the hundreds if you consider the signage on the internet, on buildings, on billboards, and in...

Wash-Dry-Fold POS Hires Customer Success Manager

Wash-Dry-Fold POS has named Chelsea Ramsey as the company’s customer success manager. Most recently, Ramsey managed eight locations within the Splash ’Em Out Coin Laundry chain in Kentucky. “Not only had she already taught dozens of laundromat attendants how to use...

Big Time

Are We Seeing the Rise of the Large-Format Mega-Laundry? Dave Menz is admittedly a bit consumed with the laundromat business. “Since 2010, I’ve been obsessively studying and researching the industry, and networking with those within it,” explained Menz, who added that...

PlanetLaundry Podcast Episode 23: An Interview with Larry Adamski

Welcome to the PlanetLaundry Podcast – brought to you by PlanetLaundry, the magazine of the Coin Laundry Association. In this episode, PlanetLaundry Editor Bob Nieman interviews Larry Adamski, the long-time owner of Muskegon Laundromat in Muskegon, Mich.   At 71,...

HappyNest Reports Record Growth

Laundry pick-and-delivery service HappyNest has reported reaching milestones in sales, customer signups, new hires and partner network size. The company is currently servicing nearly 7,000 customers monthly, while averaging 14,000 pickups through 76 laundromat...

‘There’s No Downside’

LaundryCares Family Read, Play & Learn Centers Have Taken Colorado Owner’s Laundromats to the Next Level People are creatures of habit – especially laundromat customers. For most, their designated “laundry day” is unwavering and practically set in stone – which is...

Are You Covered? 10 Questions About Workers’ Comp

It’s important to understand workers’ compensation laws in your state, as both an employer and an employee. Workers’ compensation insurance can help protect your business and employees in the event of falling on ice, suffering injuries while moving furniture in the...

‘Making a Bouquet’

Promoting Your Laundromat in Today’s Culturally and Generationally Diverse Marketplace During the last 20 years, the changes that have occurred – from both technological and cultural/social standpoints – have been profound. And these changes have had a major impact on...

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This Month's Issue

 

  • Safety First, Last… Always: The Laundromat Owner’s Guide to Preventing Accidents, Protecting Your Business, and Controlling Your Insurance Costs
  • Laundry 101: The Key Elements of a Laundromat Business Plan
  • Business Profile: Big Kahuna Ozone Laundry Offers Customers a Whimsical Touch of the Tropics
  • Women in Vended Laundry: Dexter Laundry’s Mackenzie Swanson Discusses Trends, Challenges, and Opportunities for Women Professionals
  • And More…

THE LATEST ON LAUNDROMATS

Industry News

LaundryCares Hosts Free Laundry Day in Atlanta

On the day before Clean 2022, the Coin Laundry Association’s LaundryCares Foundation hosted a free laundry day in Atlanta. This event was held from 10:00 a.m. to 2:00 p.m. at five laundry locations in and around the show’s host city: Bustin Suds Laundromat, Atlanta...

Clean 2022: A Southern Accent

An Overview of What the Trade Show’s Host City Offers Its Visitors After a three-year, COVID-induced hiatus, the laundry industry’s largest trade show and convention is back. The Clean Show is returning to the industry’s center stage for the first time since 2019 –...

HappyNest Expands Reach in Virginia

Laundry pickup-and-delivery service HappyNest has partnered with Sammi’s Econo Coin laundromat in Hampton, Va. The deal brings HappyNest laundry service to the Hampton, Newport News and Yorktown markets. The company’s service is also available Fort Eustis, Fort...

SBA Releases New Lending Data

The U.S. Small Business Administration Office of Advocacy recently released its “Small Business Lending in the United States, 2020” report, which shows that small business loans (those below $1 million) increased by nearly 40 percent from 2019 to 2020, largely due to...

Worker Classification Rule Under Review

The Office of Information and Regulatory Affairs is in the process of reviewing a proposed rule from the U.S. Department of Labor’s Wage and Hour Division to rewrite how workers should be classified as independent contractors. The draft proposed rule, “Employee or...

FROM YOUR FAVORITE INDUSTRY EXPERTS

Columns

The Laundry Doctor

At Your Service

Originally posted - Jun 03, 2014 Last time, I discussed some of the questions you should ask your wash-dry-fold customers in order to best process their laundry. In this article, I'd like to take that customer service topic a bit further and talk about training your...

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The Business Mind

Creating a Buzz

Here's a Look at the Advantages of Word of Mouth Advertising – And How Your Laundry Business Can Best Leverage ThemWay back, long before social media, the internet, television, radio, printing or even "business" itself (at least as we are familiar with it these days),...

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Wash With Wally

Viewpoint

Investing in Customer Service Yields Real Value

"The customer is always right." - Marshall Field When I cite the quote above about the customer always being right, you might be quick to caution "you haven't been to my laundromat!"Well, I see this well-worn adage as aspirational, if not requiring some suspension of...

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Digital Marketing

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Strategic Corporate Allies Program

Our Strategic Corporate Allies support CLA’s mission through advocacy, education, and innovation to strengthen the industry, advance our members’ businesses, and prepare the next generation of laundry professionals for the future.

Interested in becoming a Strategic Corporate Ally of CLA? Contact President & CEO, Brian Wallace via email at Brian@coinlaundry.org or call (630) 491-0499.