PlanetLaundry Podcast
America’s #1 Resource for Vended Laundry News & Info
PlanetLaundry is the official publication of CLA and is trusted by thousands of laundry professionals to deliver the latest news and industry-specific topics.
At Your Service
What Are You Doing to Delight Your Laundry Customers? The key is to set realistic customer expectations, and then not to just meet them, but to exceed them – preferably in unexpected and helpful ways. – Richard Branson The numbers don’t lie… More than half of...
The Dreaded Refund
And Why It's Really Not All That Terrible – If Handled CorrectlyI have some terrible news for you. I hate to be the one to break it to you, but I find myself compelled to let you know…Someone on your team is going to make a mistake. Or an accident will happen. Or a...
Working Together
Is a Business Partnership Right for You?Atypical. Nontraditional. A little weird.Lisa and Daryl Johnson will agree that their business partnership – and subsequent laundry industry success – is probably all of those and more.It began as a fairly normal husband/wife...
Headlines
PlanetLaundry Podcast, Episode 9: The Formula for Powerful Advertising
In this episode we will hear PlanetLaundry columnist Stephen Bean place advertising in the context of applied psychology to demonstrate how our messaging can influence the human mind to deliver exceptional results. You can read the full column entitled “The Formula...
HappyNest Launches New Maryland Location
Laundry pickup-and-delivery service HappyNest has expanded its footprint within Maryland, with a new launch in the Montgomery County market. “Overall, HappyNest has had great success in Maryland,” said HappyNest founder John MacKrell. “However, we had a gaping hole in...
You’ve Never Been More Essential
“Once you learn to read, you will be forever free.” – Frederick Douglass You’ve likely had a few pressing issues on your mind these last several months. Namely, the health and well-being of your family, employees and customers – not to mention, quite possibly, that of...
All Systems Go
How to Keep Your Laundromat’s HVAC Units Running as Smoothly and Efficiently as Possible Hopefully, by now any lingering heat from summer has passed and the cooler weather of fall is upon us. I say “hopefully,” because the summer heat can create a number of challenges...
Eastern Funding Hires Industry Veteran
Eastern Funding, LLC recently announced that industry veteran Matt Westphal has joined the company as a loan officer. Westphal, with more than 12 years of experience in commercial laundry equipment lease and loan originations, is skilled in cultivating new distributor...
Hercules Merges with Birchwood Coin-Op Laundries
Hercules Corp., headquartered in Hicksville, N.Y., has announced that it has merged with Birchwood Coin-Op Laundries Inc., based in Whitestone, N.Y. The combined companies will go forward together under the Hercules Corp. banner. A family-owned business since 1979,...
Who’s Servicing Your Wash-Dry-Fold Customers?
A Look at the Pros and Cons of Utilizing Independent Contractors vs. Laundromat Employees With the outbreak of COVID-19, I’ve recently received quite a few questions from laundry owners about wash-dry-fold services. The wash-dry-fold business has not fallen off during...
GNA Hires Sales Manager Trainee
Girbau North America recently added Tyler Willman to its staff as a regional sales manager in training. During his training, Willman will be immersed in all aspects of the company’s internal departments – including shipping and receiving, parts, technical services,...
HappyNest Opens New Atlanta Location
Laundry pickup-and-delivery service HappyNest recently announced its further expansion into the Atlanta market. “We have seen early success in the Atlanta market, so this was the perfect time to bring in Miguel Beckles and his team to service the area north of...
ASAE Honors CLA, LaundryCares with 2020 ‘Power of A’ Award
ASAE has honored the Coin Laundry Association’s LaundryCares Foundation with a 2020 Summit Award, which is the highest recognition under The Power of A awards program. “On behalf of everyone at the Coin Laundry Association and the LaundryCares Foundation, I would like...
Aaxon Now Scheduling In-Store Visits
Aaxon Laundry Systems, headquartered in Fort Lauderdale, Fla., has announced that it will be visiting laundromats this fall by appointment. As an alternative to the company’s annual fall shows, Aaxon will go directly to the owners – visiting stores in Orlando in...
‘In the Middle of Every Difficulty Lies Opportunity’
How to Stay Wired to Successfully Deal with the COVID-19 Pandemic Can I be completely honest with you? I certainly don’t in any way mean to minimize the very real human toll that the COVID-19 pandemic has exacted. However, I’m finding this whole coronavirus mess to be...
SPONSORED CONTENT
This Month's Issue
- Metrics That Matter: Profit, Performance, and Planning in Vended Laundry
- Women In Laundry: Haley Gould Finds Perfect Fit
- Company Close-Up: Company Founded to Help Small Businesses Shines
- New Member Spotlight: How Robotics Could Change Laundromat Industry
- And More…
THE LATEST ON LAUNDROMATS
Industry News
First Speed Queen Laundry Franchise in California Now Open
Speed Queen has announced that the first Speed Queen Laundry franchise in California is now open in Long Beach, with a grand opening event scheduled for April 6. The owners of the new 3,600-square-foot store are Saba Safiari, a former U.S. Marine, and his uncle,...
GNA Recognized for Exceptional Performance
Girbau North America recently received a 2021 exceptional performance award – a gold “G” – from parent company, Girbau Global Laundry Solutions, headquartered in Vic, Spain. Girbau President Serge Joris presented the award to GNA President Mike Floyd during GNA’s...
HappyNest Widens Reach in Northern California
Laundry pickup-and-delivery service HappyNest has widened its reach in northern California, with its offerings now available in San Francisco through new laundromat partner Launderland. Last year, the company expanded its availability to East Sacramento and West...
Bronx Laundry to Unveil Children’s Learning Space, Announce Educational Programming
Clean Rite Center, located in New York City, is encouraging children to take home a free book as part of a nationwide movement to bring learning to local laundries. On April 2, the Bronx laundromat will unveil a new reading and learning space for children – featuring...
HappyNest Expands into Idaho
Laundry pickup-and-delivery service HappyNest has expanded into Idaho, through its new laundromat partner, Rave Laundry. The Boise-based facility is now providing PUD services to residents and businesses in Ada County, including Garden City. And, earlier this year,...
FROM YOUR FAVORITE INDUSTRY EXPERTS
Columns
The Laundry Doctor
There’s New Business Right Under Your’s Feet
Originally posted - Jul 25, 2012 If you're considering adding some commercial work to your store's self-service business or if you're already servicing some commercial accounts, one of the most often-overlooked niches of the commercial segment are walk off floor mats...
The Business Mind
When You Look at Your Business, What Do You See?
Maximize Profits by Changing the Way You Personally View Your Self-Service Laundry Operation As the story goes, two young salmon were swimming along one day when they were passed by a much older and far wiser fish coming from the opposite direction. The older fish...
Wash With Wally
Wash with Wally: Tackling Oil and Grease, Cleaning Cuffs and Collars, More…
We have a customer who needs to clean very oily, greasy clothes from oil field workers. What detergent or other chemicals are needed to do this job properly? There’s are a couple of key factors to removing oil and grease from garments, especially if those stains...
Viewpoint
A Time to Reflect A Time to Move Forward
Originally posted - Dec issue/2012 As I write this column in late October, it seems to be more of a time of positive activity than a time of reflection. I just recently returned from the Coin Laundry Association's Excellence in Laundry Conference in Palm Springs. And,...
Digital Marketing
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Strategic Corporate Allies Program
Our Strategic Corporate Allies support CLA’s mission through advocacy, education, and innovation to strengthen the industry, advance our members’ businesses, and prepare the next generation of laundry professionals for the future.
Interested in becoming a Strategic Corporate Ally of CLA? Contact President & CEO, Brian Wallace via email at [email protected] or call (630) 491-0499.
