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The Laundry Doctor
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Wash With Wally
Wash with Wally: Should Tipping Be Allowed?
Originally posted - Jun 27, 2012 I'm considering starting a drop-off laundry service. Should I allow my customers to tip my attendants, or is this a bad idea? It's not a bad idea at all. If your customers want to tip your attendants, that's fine. In my opinion, that...
Wash with Wally: Washer Efficiency, Grease Stains and More…
I had one of my stack dryers burn on the inside. I don't know what caused it. Help! There are a number of factors that could be responsible for this occurrence - chemicals still in the clothing after the wash cycle, a lighter in one of the pockets, malfunctioning...
Wash with Wally: What to Consider Before Adding Drop-Off Drycleaning
Originally posted - Aug 13, 2012 I have a coin laundry and am interested in adding a drop-off drycleaning business. Can you give me any suggestions regarding things I might need to know and/or do before adding this to my current operation? First of all, you have to...
The Business Mind
10 Years….10 Lessons
Originally posted - May 06, 2013 I've been in the laundry business for the last 28 years, both as a distributor and a coin laundry owner. And, along the way, I've kept lists of the things I've learned. Some people collect stamps or coins or baseball cards. However, I...
Toughen Up!
Originally posted - Jun 27, 2014 I once read that "the ability to find energy and power from what we can't know or control provides an immense competitive advantage." Of course, as self-service laundry owners, we can only know so much about our businesses, the...
It’s the Law!
Originally posted - Nov 26, 2012 The paramount universal truism of business is that all customers are people. Therefore, it's logical to assume that, if we become proficient at understanding the psychology of the human organism, we should end up as improved marketers....
Viewpoint
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Digital Marketing
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