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Originally posted - Jul 23, 2014 [This is the second of a two-part series on ways to build a successful team of laundry attendants.] We recently reached out to a number of self-service laundry owners and asked them to briefly outline their team management practices...

Originally posted - Jul 23, 2014 [This is the second of a two-part series on ways to build a successful team of laundry attendants.] We recently reached out to a number of self-service laundry owners and asked them to briefly outline their team management practices...

Originally posted - Mar 25, 2013 If you are like me, a small-business owner, you most likely have heard of Facebook. You may even have a Facebook page for your business, but you may be wondering how to use Facebook practically to promote your business. I say...

Originally posted Dec.issue/2012 Eight Trends and Issues Sure to Impact Your Business Life in 2013 "I don't set trends. I just find out what they are and exploit them." – Dick Clark Yes, your small-business world can change quickly. And, yes, outside forces and new...

Orignially posted - Oct 23, 2013 Slips, trips and falls can cost you much more than money. They can rob you of public trust and damage your brand. And, according the National Safety Council, more than 9 million disabling slips and falls occur each year, costing an...

Originally posted - Jun 11, 2013 In past columns, I've discussed the value of networking and the ideas I've picked up at industry events – ideas that have helped me save and make more money at my stores. A perfect example of this occurred last October, when I was in...

Originally posted - Jan 27, 2012 To understand how our utilities affect our bottom lines, we've got to understand our utility bills. Since I'm often asked to do analyses on energy savings, I've gotten a lot of practice at reading natural gas bills. In this article,...

Originally posted - Jan 26, 2012 Despite all of the economic gloom and doom we've endured in recent years, I'm seeing some strong reasons for optimism in 2012, especially for coin laundry owners. And the best reason to be optimistic is because most of you reading this...

Originally posted - Dec 28, 2012 The subject of EBT, or Electronic Benefit Transfer, acceptance has been a topic of discussion that is increasing in frequency among today's self-service laundry owners. The question of whether this new form of benefits payment can be...

Originally posted - March issue/2012 Accurately Calculating What Your Vend Prices Should Be Goes Well Beyond Figuring Out the Cost of a Wash and Dry It's not uncommon for newcomers to the industry to ask how to accurately calculate the cost of a wash and a dry to help...

Originally posted - Jan 30, 2013 From our experience in brokering existing laundries and developing new ones, it is clear that now, more than ever, a building lease can determine the success or failure of a store. Over the last four years, we have had many store...

Originally posted - Mar 14, 2013 I have a tremendous amount of respect for the small-business owner. As someone who has played on both sides of the fence, i.e. corporate executive and independent business owner, I have come to understand how small-business owners do...