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Featured Articles
Cover Story
Metrics That Matter
Profit, Performance, and Planning in Vended Laundry The laundromat business is like most businesses in that you need to do a lot of things right to be successful. But how do you know if it’s working? According to successful owners, you just need to look at the...
Business Spotlight
Good Marketing Feels Like a Warm Welcome
If you want customers to keep coming back – whether they’re folding socks, dropping off towels or scheduling delivery – you need more than ads. You need to make them feel like they belong. I love throwing dinner parties. Not the stuffy kind with assigned seating and...
Columns
The Business Mind
Uncovering the Root of Organizational Decline by Jumping into the Trenches
By Ashlee Hofberger It can happen to any organization: a lag in performance, slowing of cash flow, and negative reviews. While nothing specific about your product or service appears to be the issue, you can sense something is off, and it’s enough to hurt business. One...
Wash With Wally
Wash with Wally: Drying Capacity, Business Hours, and More…
I’m short on drying capacity at my store. During the weekends, I have customers waiting for the dryers. Should I add more 30-pound stack dryers, which are what I currently have? Or should I replace at least some of the 30-pounders with larger-capacity stack dryers? If...
The Laundry Doctor
Locked and Loaded
Are Lockers the Answer to Building a Profitable, Round-the-Clock WDF Operation? I’ve recently had a number of store owners approach me about the use of lockers for their laundry operations. At The Laundry Doctor, we’ve been utilizing lockers to help facilitate the...
