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The Laundry Doctor

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Wash With Wally

Wash with Wally: Battling Smoke Odors

Originally posted - Dec 28, 2012 I have a wash-dry-fold customer who is a very heavy smoker. In the winter, it seems that the clothes he brings in are at their worst; even the plastic hamper he brings them in reeks of smoke. I have tried an odor-reducing fabric...

The Business Mind

10 Years….10 Lessons

Originally posted - May 06, 2013 I've been in the laundry business for the last 28 years, both as a distributor and a coin laundry owner. And, along the way, I've kept lists of the things I've learned. Some people collect stamps or coins or baseball cards. However, I...

Toughen Up!

Originally posted - Jun 27, 2014 I once read that "the ability to find energy and power from what we can't know or control provides an immense competitive advantage." Of course, as self-service laundry owners, we can only know so much about our businesses, the...

It’s the Law!

Originally posted - Nov 26, 2012 The paramount universal truism of business is that all customers are people. Therefore, it's logical to assume that, if we become proficient at understanding the psychology of the human organism, we should end up as improved marketers....

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